Player Development Coordinator

Muckleshoot Casino Resort•Auburn, WA

About The Position

Exemplifies Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism. Communication: Answer and screen telephone calls with a professional and friendly tone. Confidentiality: Maintain the privacy and confidentiality of all player information in compliance with the Division’s Policies and Procedures and applicable regulations. Ticket Inventory: Maintain proper ticket inventory and tracking through approved policies and regulations. Event Tracking: Track player participation in both on-site and off-site events. Gifting Programs: Support gifting programs by identifying items and working with purchasing to acquire player gifts. Host Team Support: Ensure information is properly communicated and track progress for promotion and player development efforts. Data Management: Handle data entry and list management to support player development initiatives. Event Support: Assist in off-site events, including greeting guests, distributing information, and registering participants. Office Supplies: Maintain office supply levels and place orders. Special Projects: Assist department staff with various research, special projects, and events as assigned. Technical Clerical Work: Perform specialized and technical clerical work, including document creation, data entry, typing, and filing. Marketing Events: Coordinate and assist with the execution of all marketing events and promotions. Inventory Management: Coordinate and assist with the receiving and return process of marketing inventory, track inventory items, and handle donation coordination. Guest Interaction: Represent the Marketing Department and Players Club on the casino floor by answering guest questions and enrolling new guests in the Players Club. Player Information: Maintain guest information for Players Club members and ensure the highest standards of data entry into the Players Club database. Promotional Support: Promote the value and benefits of the Players Club card, including providing information about marketing programs, redemptions, and special events. Compliance: Complete all paperwork in accordance with internal controls and departmental policies and procedures. Knowledge of Casino Operations: Maintain a working knowledge of casino facilities, including gaming operations. Guest Relations: Promote positive guest relations through personal interactions, phone communication, and correspondence. Project Management: Advise management on project tasks and assignments. Promotional Inventory: Assist with negotiating, purchasing, and maintaining promotional inventory. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. All other duties as assigned.

Requirements

Associates degree or equivalent from two-year College or technical school.
2 (Two) years of administrative assistant experience of senior management in a fast-paced, detail-oriented environment.
One (1) year of marketing administrative support experience to senior staff.
Exceptional guest service skills.
Advanced verbal and written communication skills.
Proficiency in English is required.
Strong analytical, statistical, mathematical, and critical thinking skills.
Ability to work with the public and speak in front of groups.
Comfort in a high-demand environment with strong deliverables.
Ability to handle multiple tasks, deadlines, and projects professionally.
Proficient conflict resolution and negotiating skills.
Organizational and time management skills.
Confidentiality in handling materials and information.
Proficiency in Microsoft Office Suite Programs.
Excellent guest service skills.

Responsibilities

Answer and screen telephone calls with a professional and friendly tone.
Maintain the privacy and confidentiality of all player information in compliance with the Division’s Policies and Procedures and applicable regulations.
Maintain proper ticket inventory and tracking through approved policies and regulations.
Track player participation in both on-site and off-site events.
Support gifting programs by identifying items and working with purchasing to acquire player gifts.
Ensure information is properly communicated and track progress for promotion and player development efforts.
Handle data entry and list management to support player development initiatives.
Assist in off-site events, including greeting guests, distributing information, and registering participants.
Maintain office supply levels and place orders.
Assist department staff with various research, special projects, and events as assigned.
Perform specialized and technical clerical work, including document creation, data entry, typing, and filing.
Coordinate and assist with the execution of all marketing events and promotions.
Coordinate and assist with the receiving and return process of marketing inventory, track inventory items, and handle donation coordination.
Represent the Marketing Department and Players Club on the casino floor by answering guest questions and enrolling new guests in the Players Club.
Maintain guest information for Players Club members and ensure the highest standards of data entry into the Players Club database.
Promote the value and benefits of the Players Club card, including providing information about marketing programs, redemptions, and special events.
Complete all paperwork in accordance with internal controls and departmental policies and procedures.
Maintain a working knowledge of casino facilities, including gaming operations.
Promote positive guest relations through personal interactions, phone communication, and correspondence.
Advise management on project tasks and assignments.
Assist with negotiating, purchasing, and maintaining promotional inventory.
Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
All other duties as assigned.

Benefits

Competitive salary of $26.36/hr . with discretionary performance bonuses 2x a year!
Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
Complimentary meals and covered team member parking.
Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
Flexible Spending Account options for health care expenses.
Company-paid gaming licenses (Class A & Class B)
Variety of additional voluntary benefits and retirement plans

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