Player Attendant - Part Time

PENN Entertainment • Dayton, OH

110d

About The Position

At PENN Entertainment, you'll be part of an exciting industry where the days and nights are fast-paced. You'll work with a diverse set of coworkers who are enthusiastic about helping people find and have more fun. The company cares about your career growth and provides support to expand your possibilities. Initial placement within the salary range is based on relevant knowledge, skills, and experience. The Total Rewards package includes wellness programs, day-one medical coverage, 401(k) matching, and an annual performance bonus, with paid time off that increases with the length of employment.

Requirements

• Must be 21 or older.
• Must have high school diploma or GED equivalent.
• General cashiering background or prior money handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Working knowledge of tote system to place customer bets.
• Previous experience with jet sort, coin roller, check cashing, and credit card cash advance systems.
• Efficiency and accuracy when entering guests wagers and paying out winners.
• Ability to respond calmly and make rational decisions when required.
• Ability to learn and comply with department, property, and regulatory policy and procedure.

Nice To Haves

• Experience in customer service roles.
• Ability to manage difficult guest situations effectively.

Responsibilities

• Explain wagering rules, including betting lines and odds, and procedures.
• Efficiently and accurately process all pari-mutuel wagers in the tote.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures.
• Create and enter player tracking.
• Make payments on winning tickets in an accurate and timely manner; verify tickets.
• Maintain a cash bank for the shift, responsible for accepting payment and making correct change.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies.
• Process cash transactions for gaming customers and employees.
• Be knowledgeable and comply with Title 31 regulations.
• Enroll patrons into the loyalty program, issue loyalty program player cards, and maintain accurate player tracking information.
• Count down bank or window at end of each shift and reconcile to the draw amount.
• Complete a blind drop on all revenues collected during the shift.
• Operate assigned bank or window according to department and regulatory standards.
• Complete all required shift paperwork according to internal control standards.
• Record any applicable cash transactions required by Federal Law.
• Provide information and assistance to customers in a friendly, courteous manner.
• Manage difficult guest situations and respond promptly to guest needs.
• Stock stations with adequate supplies and keep all stations neat and clean.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs designed to support financial, physical, and mental well-being.
• Paid time off that increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees