Platinum Support Specialist I
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About The Position
The Platinum Support Specialist I is a Subject Matter Expert (SME) and client relationship manager on the Platinum services team, with extensive experience in RealPage products and support processes. Supported by the Platinum Team Manager and cross-functional specialty teams, the Specialist I utilizes strong technical troubleshooting skills, SME-level experience across multiple RealPage products, and excellent communication skills to serve as the single point of contact for a RealPage client's portfolio. The Specialist I operates independently, taking full ownership and accountability for all assigned clients' concerns and issues. They manage the entire support relationship, understanding customer goals, driving best practices, guiding escalations, and ensuring customer revenue retention and growth.
