PLATINUM ADMIN | EVENT SALES ADMIN

TopGolf • Roseville, CA

64d • $19 - $22

About The Position

As a member of the Topgolf team, you will play a crucial role in retaining our Platinum Member base at a rate of over 50%. Your responsibilities will include following up on new leads and inquiries, developing new business opportunities, and managing member communications and accounts. You will also be involved in executing member engagement events and gifts, troubleshooting issues through ServiceNow ticket submissions, and assisting in program training and communication distribution to Playmakers. Effective communication with both Member Services and Members is essential, as well as managing the inventory of Platinum Callaway Club materials.

Requirements

• High school diploma or equivalent
• Administrative professional experience is preferred
• Sales or Customer Service experience is preferred
• Proficiency in MS Office products (Word, Excel, Outlook)
• Ability to Manage a large volume of emails and phone calls daily
• Process-oriented, organized, fast and accurate and able to work under pressure and meet project timeline goals
• Attention to detail, commitment to quality, results driven, and Player focused
• Excellent written and verbal communication skills, as well as email and phone etiquette

Responsibilities

• Retaining Platinum Member base at a rate of >50%
• New Lead/Inquiry Follow-up/close
• New Business Development
• Member Communication/Account Management
• Member Engagement Events and Gift Execution
• Troubleshooting/ServiceNow ticket submission & follow-up
• Assist in facilitating program training and distribution of communication to Playmakers
• Communicate Effectively with Member Services as well as Members
• Platinum Callaway Club & Material inventory management

Benefits

• pay range $19-$22/hr (full-time position)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees