Arizona State University-posted 1 day ago
$66,200 - $83,460/Yr
Full-time • Mid Level
Hybrid
5,001-10,000 employees

As the Most Innovative University 8 years running and one of the largest public institutions in the country, Arizona State University commits to driving forward the most dynamic and productive learning experience in all of higher education. To consistently realize that vision, ASU is at the forefront of developing IT platforms and tools that add value to the student experience, create quality at scale and drive our innovation through our ASU Enterprise Technology (ET). As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

  • Executes on defined projects, projects, and services to achieve team-level goals by designing, building, and maintaining enterprise solutions across business critical IT systems with an internal open source, automation-first approach.
  • Supports other engineers in their mission to deliver highly available and reliable services to the University.
  • Works primarily within the scope of well-defined workstreams with high level guidance from more senior engineers
  • Effectively collaborates to get work done
  • Follows through on commitments, takes responsibility for work, and delivers on time
  • Acts with urgency and delivers high-quality work that will add the most value
  • Listens to understand others and asks clarifying questions; listens to different perspectives and removes biases from words and actions
  • Participates in a 24/7 on-call rotation (including weekends and holidays as needed, as well as covering maintenance windows after hours) within the flexibility of a team
  • Creates and maintains documentation on processes, policies, application configuration and related materials
  • Participates in technical and collaboration meetings
  • Works with other ET chapters to ensure org health and security of the platform
  • Keeps up-to-date with new platform features and functionality
  • Adheres to, participates in and implements technical governance set forth by platform teams
  • Manages and monitors all installed systems and infrastructure
  • Installs, configures, tests and maintains operating systems, application software and system management tools
  • Monitors and tests application performance for potential bottlenecks, identifies possible solutions, and works with developers to implement those fixes
  • Maintains security, backup, and redundancy strategies
  • Writes and maintains custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Participates in the operational support systems
  • Provides 2nd- and 3rd-level support
  • Liaises with vendors and other IT personnel for problem resolution
  • Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
  • Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
  • Collaborate across teams and actively participate in ET/ASU events and programs.
  • Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
  • Can navigate through an architecture (client/load-balancer/frontend/backend/DB) and build proficiency; ability to learn to understand how systems fail and work in teams to reduce the risks
  • Ability to translate business needs to technical enterprise solutions
  • Demonstrably outstanding analytical and problem-solving skills
  • Ability to address issues, designs and challenges using a team-oriented approach
  • Experience performing hands-on configuration, prototyping, proof-of-concepts, as required in support of current and new projects
  • Demonstrated aptitude for learning new technologies.
  • Experience working on all phases of a project: requirements capture, development, testing, production support
  • Experience and eagerness to assist in design and development activities and ensures solutions are scalable, aligned with internal product roadmaps and meet customers' business requirements
  • Agile experience
  • Experience with Jira and Confluence
  • Cloud-native design experience
  • Experience with event and audit logging design and implementation
  • Experience and familiarity with application performance management practices
  • Experience with security standards, practices and controls frameworks
  • Experience and familiarity with the essentials of testing
  • Experience with repo management tools and practices (GitHub, BitBucket, etc.)
  • Demonstrable talent producing infrastructure and software/systems architecture diagrams and documentation
  • Ability to write and speak clearly
  • Proactively asks for feedback from coworkers and identifies ways to act upon it
  • Experience troubleshooting and ability to analyze and resolve difficult problems quickly.
  • Evidence of effectively communicating technical concepts to technical and non-technical staff.
  • Experience in work that requires being detail-oriented and organized.
  • Experience/certifications for public cloud (primarily AWS but also Azure and Google Cloud)
  • Understanding of virtual machine/hypervisor/container technologies (Nutanix AHV, VMWare, Xen, AHV, Docker, Podman, LXD)
  • Experience with Linux and/or Windows OS, including patch management and system maintenance
  • Demonstrable scripting skills (i.e., Bash/Ksh, Powershell, Perl, Python, Ruby)
  • Experience with storage technologies including block and object storage solutions (EBS, EFS, S3, GCS, CIFS/SMB, NFS/AFS)
  • Familiarity with physical and cloud network concepts and principles (i.e., OSI model, TCP/UDP/ICMP, VRFs, VLANs, VPCs, Security Groups, routing, NLB/ALB/ELB, NGFW, WAF, Direct Connect, ExpressRoute, RNAT/SNAT, Zero Trust, etc.)
  • Experience with network services (i.e., NTP, DNS, DHCP, LDAP)
  • Familiarity with secure secrets management using Hashicorp Vault and AWS Secrets Manager
  • Demonstrated ability to model empathy, compassion, and emotional intelligence.
  • Experience in a values-driven organization with a strong commitment to inclusion and belonging.
  • Ability to cultivate a psychologically safe environment where all team members can thrive.
  • Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
  • Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.
  • Our professional development is built in!
  • ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
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