Platform Support Specialist

Argent Financial Group International Llp • Birmingham, AL

432d

About The Position

The Platform Support Specialist at Argent Financial Group is responsible for maintaining and supporting various software platforms used by the firm. This role involves ensuring system integrity, assisting users with access needs, implementing software releases, and conducting system reviews. The specialist will develop expertise in operational systems, troubleshoot issues, and manage data delivery processes, acting as a liaison between vendors and internal teams.

Requirements

• College degree in Computer Science or business related field preferred or two years related experience or equivalent combination of education and experience.
• Demonstrated knowledge of SQL and Microsoft Access database.
• Desire to be well versed with FIS (SunGard) AddVantage System.
• Detail oriented with strong analytic, research, and communication skills.
• Basic knowledge of financial markets and investments is desired.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to identify, investigate, and resolve recurring system issues.

Nice To Haves

• Basic knowledge of financial markets and investments.

Responsibilities

• Maintain system software platforms.
• Assist user access needs.
• Implement software releases.
• Conduct system reviews.
• Develop expertise in operational systems, specializing in troubleshooting, reporting, tracking, and resolving quality issues.
• Assist with development and produce various reports as needed/requested.
• Act as internal system administrator and customer portal administrator for multiple systems.
• Participate in implementing system enhancements, upgrades, and customization projects.
• Manage the data delivery process to third parties.
• Oversee accuracy and integrity of various file uploads for key operational processes.
• Serve as a vendor liaison for day-to-day contact for problem resolution.
• Handle user access setup and maintenance for supported software systems.
• Provide backup support for monthly statement generation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree