Platform Support Coordinator

The Trade Desk • New York, NY

12h

About The Position

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.
We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.

Requirements

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 0-2 years relevant work experience as a technical support representative in a small or medium sized business
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
• Strong SQL and HTML experience
• Effective time management skills – ability to prioritize and meet deadlines
• Advance troubleshooting and problem-solving skills.
• Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience.

Nice To Haves

• Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
• No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply

Responsibilities

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Responsible for owning incidents, including escalating to other technical teams
• Multi-task, manage, and resolve transactional application support requests
• Problem-solving and troubleshooting
• Executing Stored Procedures and querying our database using SQL
• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
• Take initiative on tickets that can be completed without Development Team assistance
• Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
• QA Testing and Validation
• Coordinate in-depth training on support-related tools and processes
• Light on-call/after-hours support

Benefits

• All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance.
• The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions.
• Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year.
• Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees