Platform Success Manager

Rainforest

111d

About The Position

Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple. We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs. Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey!

Requirements

• 5+ years of experience in customer success, account management, or a related field, preferably in the embedded payments industry
• Strong understanding of Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms
• Deep knowledge of credit card processing and ACH processing, as well as interchange and interchange drivers
• Proven track record of helping to grow embedded payments
• High customer EQ and a desire to build strong relationships internally and externally
• Ability to work independently and manage multiple projects simultaneously
• Data-focused, with the ability to think creatively to overcome challenges
• Excellent verbal and written communication skills

Responsibilities

• Guide and manage platform clients throughout the integration process, from the initial setup, to testing and deployment, and through go-live
• Provide guidance and support to platform clients on best practices for payment processing, optimization of margins and revenue, and maximizing adoption rates
• Partner with our client platforms to understand their business goals and objectives, develop strategies to achieve them, and serve as a key trusted advisor and advocate for enabling their payments growth and success
• Analyze client data to identify trends and opportunities for improvement
• Provide expert advice to platform clients on go-to-market strategies, including product positioning, pricing, and messaging
• Work collaboratively with cross-functional teams – including sales, product, and engineering – to ensure continued success
• Monitor and report on key metrics related to client platform satisfaction, retention, and revenue growth

Benefits

• Comprehensive health benefits package
• Unlimited paid time off
• Paid parental leave
• Fun and flexible working environment
• Continuous investment in our people and our culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees