Platform Success Coordinator

Sequoia

7d

About The Position

As a Platform Success Coordinator, you will play a pivotal role in supporting our platform users and internal teams. You’ll be the go-to resource for troubleshooting, onboarding administrators, and processing updates, ensuring that every interaction is smooth and efficient. You’ll help drive operational excellence and contribute to a positive, solutions-oriented culture.

Requirements

• BA/BS degree
• 2 years of professional work experience
• Demonstrated ability to think creatively and contribute ideas, regardless of role or title.
• Strong communication skills, both oral and written.
• Ability to learn quickly, take initiative, and follow through on tasks.
• Curiosity and motivation to dive in and learn new responsibilities.
• Passion for supporting a people-first organization and delivering excellent service.

Nice To Haves

• experience with benefits administration, PEOs, or high-growth companies.

Responsibilities

• Manage and process Administrator Forms efficiently and accurately.
• Coordinate rehire processes, ensuring seamless transitions for returning employees.
• Reactivate employees returning from Leave of Absence (LOA) in a timely manner.
• Provide easy troubleshooting support, including resolving login issues and other basic technical challenges.
• Monitor and send handbook alerts to keep clients informed of important updates.
• Handle direct deposit email communications, ensuring confidentiality and accuracy.
• Process start date changes and communicate updates to relevant stakeholders.
• Manage daily case queues, ensuring items are triaged, assigned, and resolved within defined SLAs.
• Support ad‑hoc operational and tactical needs as they arise.

Benefits

• Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level