Platform Specialist

Jump-posted 3 months ago

$80,000 - $80,000/Yr

Full-time • Entry Level

Los Angeles, CA

11-50 employees

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Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them reduce costs, boost ticket sales, and deliver innovative fan experiences. We’re a remote-first team driven by core values - begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

Contribute to the technical implementation of new clients
Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform
Process special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care
Help maintain clean, well-organized ticketing data across events and inventory
Train new hires both externally and internally
Troubleshoot common issues related to ticket delivery, scanning, and mobile access
Support quality control efforts and help ensure the integrity of every event build
Provide documentation, post-event reporting, and additional operational support as needed
Lead client operations calls
Support live events remotely or on-site (travel will be required for this role)

3+ years of experience in a ticketing, live events, operations, or customer support role
Administrative experience with ticketing software and deep understanding of core ticketing concepts, ability to troubleshoot issues within a ticketing platform
Very strong attention to detail and comfort working with digital platforms and processes
Clear communicator who thrives in a fast-paced, collaborative environment
Enthusiasm for learning new systems, asking questions, and improving processes
A passion for sports, entertainment, and creating memorable live event experience
Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service
Ability to build trust quickly with internal and client teams

A strong desire to learn and continue building your skills
Tenacity in tackling challenges and finding better solutions
Passion for using skills to solve real problems and elevate others
Empathy for diverse perspectives and experiences
Customer-centric mindset to understand the problems to be solved
Innovation and passion for exploring and implementing AI technologies to enhance automation and optimize workflows

Remote first
Competitive salary and equity
Flex PTO policy
401(k)
Generous medical, dental and vision plans
16 weeks paid parental leave for primary and secondary caregivers
$1,000 reimbursement for work-from-home tech setup
$1,000 reimbursement for learning and development
Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

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