Platform Specialist

Jump•Los Angeles, CA

7d•$80,000 - $80,000•Remote

About The Position

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences. We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you. As a Platform Specialist, you’ll join Jump to help deliver top-tier ticketing support for our sports clients. You'll help bring events to life by managing the behind-the-scenes details that make seamless fan experiences possible; from implementation to event setup and inventory management to real-time troubleshooting and ad-hoc reporting. This is a hands-on, detail-driven role perfect for someone who enjoys solving problems, learning new technology, and contributing to high-profile events. We’re looking for someone curious, organized, and excited to grow with a company that’s transforming how teams connect with their fans.

Requirements

3+ years of experience in a ticketing, live events, operations, or customer support role
Administrative experience with ticketing software and deep understanding of core operations ticketing concepts, ability to troubleshoot issues within a ticketing platform.
Very strong attention to detail and comfort working with digital platforms and processes
Clear communicator who thrives in a fast-paced, collaborative environment
Enthusiasm & aptitude for learning new systems, asking questions, and improving processes
A passion for sports, entertainment, and creating memorable live event experience
Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service
Ability to build trust quickly with internal and client teams
Preference for candidates in Mountain or Pacific time zones

Nice To Haves

A strong desire to learn. You have strong experience and want to continue building your skills.
Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.
Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well.
Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.
Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.
Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Responsibilities

Contribute to the technical implementation of new clients
Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform
Process special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care
Create and maintain operational documentation for both internal and external use
Train new hires both externally and internally
Troubleshoot common issues related to ticket delivery, scanning, and mobile access
Support quality control efforts and help ensure the integrity of every event build
Lead client operations calls
Support live events remotely or on-site (travel will be required for this role)

Benefits

Remote first
Competitive salary and equity
Flex PTO policy
401(k)
Generous medical, dental and vision plans
16 weeks paid parental leave for primary and secondary caregivers
$1,000 reimbursement for work-from-home tech setup
$1,000 reimbursement for learning and development
Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume