Platform Solution Specialist

American Express Global Business Travel • Chicago, IL

2d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Platform Solutions Specialist you will be a key technical expert within our Platform Solutions team, driving technical excellence and enabling rapid sales cycles in a dynamic, fast-paced environment. You will partner closely with Sales and Account Management teams to understand client challenges, demonstrate tailored platform solutions, and build a cross-functional support network to address client needs. This role combines technical expertise with strong client-facing skills, contributing to an environment where people and technology work together to deliver exceptional results.

Requirements

• 2-5 years of experience in the travel industry, preferably in corporate travel or B2B SaaS environments
• Proven ability to translate technical concepts into business value for non-technical audiences
• Technical Skills: Proficiency with Salesforce, Microsoft Office (Word, PowerPoint), Seismic, and Crayon
• Working knowledge of integration solutions including SFTP (Secure File Transfer Protocol) and REST/SOAP APIs
• Understanding of HR data feeds and system integration best practices
• Excellent listening and consultative problem-solving abilities
• Comfortable presenting and demonstrating technology solutions in both remote and in-person settings to C-level executives
• Strong communication and interpersonal skills with ability to build relationships across all levels
• Self-motivated with ability to manage multiple priorities in a fast-paced environment
• Familiarity with sales methodologies such as Sandler, Spanco, or Customer Centric Selling
• Travel may be required

Responsibilities

• Sales Enablement & Demo Management: Review and manage demo requests through Salesforce; collaborate with Sales and Account Management teams to define meeting objectives and technical requirements
• Platform Expertise: Customize and configure the Egencia platform to address specific customer business and technical needs
• Client-Facing Technical Leadership: Serve as the technical expert during client presentations, both remote and in-person, translating complex features into business value
• Team Enablement: Conduct monthly educational sessions with Global Sales and Account Management teams to build platform knowledge and sales confidence
• Cross-Functional Collaboration: Partner with Product and Technology teams as a subject matter expert to identify innovative solutions and bring customer insights back to the organization
• Market Intelligence: Gather and communicate competitive intelligence from the field to the Commercial Enablement team
• Event Support: Represent Egencia at industry tradeshows; provide pre-sales technical guidance on API integrations, HR feeds, and system connectivity

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed