Platform Site Reliability Engineer

Nexthink•Phoenix, AZ

51d•Hybrid

About The Position

Nexthink is looking for a strong Platform Engineer with SRE operations experience to strengthen our infrastructure and accelerate our ability to deploy, monitor, and scale systems effectively. As a SaaS provider, our customers rely on us to deliver a seamless, reliable, and scalable experience 24/7. This role needs to be located in West or Mountain Time Zone. Join Nexthink's vibrant team where cutting-edge technology meets innovation. Be a part of Nexthink's Digital Employee Experience technological revolution, ensuring our global customers enjoy a seamless user experience. Embrace the future with Nexthink in US; apply now and become a key player in our dynamic Platform Engineering/SRE organization.

Requirements

Minimum BS in Computer Science/Engineering
5+ years in an SRE/platform engineering role supporting SaaS platforms.
Strong hands-on experience with public cloud services (AWS, GCP, Azure).
Proficiency with Kubernetes, container-based deployment and related ecosystems (Helm...), and containerized microservices.
Strong programming or scripting skills (Python, Go, Bash...).
Experience with CI/CD pipelines (e.g., GitHub Actions, GitLab CI, ArgoCD).
Experience with observability stacks (Prometheus, ELK/EFK, Datadog, etc.).
Comfort with being part of a rotating on-call schedule, including handling critical incidents and conducting post-incident reviews.
Strong system-level troubleshooting skills and a proactive mindset toward incident prevention.
Deep understanding of Linux systems, networking, and common troubleshooting practices.
Experience supporting multi-tenant microservices architectures.

Nice To Haves

Familiarity with service mesh, e.g., Istio.
Knowledge of zero-downtime deployment strategies, blue/green and canary releases.
Exposure to compliance standards such as SOC 2, ISO 27001, or HIPAA. FedRAMP experience is a big plus.
Experience with chaos engineering or resilience testing practices.

Responsibilities

Design, build, and maintain the infrastructure powering our multi-tenant SaaS platform with reliability, security, and scalability in mind.
Implement and manage cloud-native systems (AWS) using best-in-class tools and automation.
Operate and enhance Kubernetes clusters, deployment pipelines, and service meshes to support continuous delivery.
Establish and enforce SLOs, SLAs, and error budgets, and proactively address availability and performance issues.
Develop infrastructure as code (Terraform or similar) for repeatable and auditable provisioning.
Experience in programming solutions for Platform Tools such as for automation, monitoring, provisioning, using programming technologies.
Solid understanding of the network stack (TCP/IP, VPN, HTTP, SSL, routing, etc.), cloud topologies (VPC, Virtual Subnets, NACLS, NSG, ILB, ELB, etc.) and storage (S3, EBS, Azure Files etc).
Monitor system health, application performance, and user-facing SLAs using tools like Datadog, Prometheus, Grafana...
Be a main actor and improve incident response practices and help reduce mean time to detect (MTTD) and recover (MTTR). Experience in coordinating teams and persons to maintain a SLA.
Ability to troubleshoot, narrow down and fix incidents with minimal intervention of other functions.
Participate in a shared on-call rotation, responding to incidents, troubleshooting outages, and driving timely resolution and communication.
Work closely with software engineers to embed reliability and observability into every service.
Develop automated runbooks, health checks, and alerting to support reliable operations with minimal manual intervention.
Support automated testing, canary deployments, and rollback strategies to ensure safe, fast, and reliable releases.
Contribute to security best practices, compliance automation, and cost optimization.

Benefits

Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
Free access to professional training platforms to explore your interests and enhance your skills.
Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
Bonuses for referring successful hires after three months of continuous employment.

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