Platform Professional Services Resident Senior Manager (Remote)

CrowdStrike

2d•Remote

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, their mission is to stop breaches, and they have redefined modern security with the world’s most advanced AI-native platform. CrowdStrike customers span all industries and rely on them to keep their businesses running, communities safe, and lives moving forward. CrowdStrike is a mission-driven company that cultivates a culture providing flexibility and autonomy for career ownership. As a Resident Senior Manager on the CrowdStrike Platform Professional Services team, you will lead a team of resident consultants and drive the business for professional services across all modules of the CrowdStrike Falcon product. Areas of technical focus include Endpoint, Identity, and Cloud Security, with a special emphasis on Next-Gen SIEM. You will spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers. You will be responsible for building and growing a team focused on delivering all aspects of the Falcon Platform, from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility, and follow-on customer support.

Requirements

12+ years of experience working in the security industry in a professional services or similar capacity
4+ years managing a team of consultants in the security industry
Strong understanding of employee management concepts with the demonstrated ability to lead teams
Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities
Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
Experience managing technical deployments, tracking time, and running projects from kickoff to closure
Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams
Strong written and oral communication skills in English

Nice To Haves

Knowledge of security endpoint products and solutions
Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts
Experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a professional services or similar capacity
Knowledge of distributed applications hosted in AWS, GCP, and Azure
Knowledge of identity management solutions
Automation experience building scripts in Bash, Python, or other programming languages

Responsibilities

Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, especially Endpoint, Identity, Cloud, Next-Gen SIEM and LogScale.
Collaborate with the professional services leadership team to build and scale the organization, expand programs, increase efficiencies, and create a world-class, customer-focused offering.
Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements.
Manage and mentor team members to help expand skill sets and maximize performance.
Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies.
Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings.
Manage a portfolio of customer projects from a project leadership and tactical role, including projects led by in-house residents as well as by subcontract partner residents.
Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery.
Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities.
Ability to travel up to 25% of the time.

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Health insurance
401k
Paid time off