About The Position
Platform Operations Engineer - Device management solutions (Intune managed laptops) and Azure based virtual desktop environments (VDI) - Brazil based Key Responsibilities Provide L2/L3 support for device management solutions (Intune managed laptops) and Azure based virtual desktop environments (VDI) services, including incident diagnosis and restoration. Manage service requests, configuration updates, and access provisioning in accordance with governance. Execute planned changes, maintenance, and deployments; validate outcomes and document results. Identify recurring issues; open and drive problem investigations through to permanent fixes. Maintain and improve runbooks, monitoring, and alerting to reduce mean time to detect/resolve. Collaborate with adjacent teams (network, identity, endpoints, security) for integrated troubleshooting. Support service reviews by providing metrics, trend analysis, and improvement recommendations. Ensure compliance with security, risk, and audit requirements relevant to the service set.
Requirements
- Strong operations mindset and structured troubleshooting for enterprise platforms/applications.
- Experience working with ITSM processes and service governance.
- Ability to manage multiple priorities, follow change discipline, and provide clear communications.
- Comfort producing technical documentation and operational reporting.
- 3+ years supporting enterprise platforms/applications in an operations or engineering role.
Nice To Haves
- Experience supporting one or more of AMC/AVCC/RAPPS/EMS (as applicable in your environment).
- Scripting/automation skills to streamline operational tasks.
- Experience with monitoring tools, log analysis, and incident response practices.
Responsibilities
- Provide L2/L3 support for device management solutions (Intune managed laptops) and Azure based virtual desktop environments (VDI) services, including incident diagnosis and restoration.
- Manage service requests, configuration updates, and access provisioning in accordance with governance.
- Execute planned changes, maintenance, and deployments; validate outcomes and document results.
- Identify recurring issues; open and drive problem investigations through to permanent fixes.
- Maintain and improve runbooks, monitoring, and alerting to reduce mean time to detect/resolve.
- Collaborate with adjacent teams (network, identity, endpoints, security) for integrated troubleshooting.
- Support service reviews by providing metrics, trend analysis, and improvement recommendations.
- Ensure compliance with security, risk, and audit requirements relevant to the service set.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
