Platform Operations Engineer II - 2nd Shift Weekends

Akamai Career Site

93d • $70,500 - $146,500

About The Position

Join our Highly Visible Platform Operations team at Akamai, where we strive to build and operate custom world-class systems and services for our Public Sector customers. Our Network Operations Command Center (NOCC) manages, monitors, and maintains Akamai's remote servers and network infrastructure. In this role, you will be continuously challenged to learn and apply new skills and knowledge while working with innovative technologies to contribute meaningfully to the organization as part of the team providing 24x7, 365 coverage for worldwide services.

Requirements

• 5 years of experience and a Bachelor's degree or equivalent work experience
• Experience administering UNIX-based operating systems
• Experience working with fault detection, troubleshooting, trouble ticketing, escalation, and other related operational concepts and processes
• Ability to understand and write SQL queries and knowledge of protocols: TCP/IP, DNS, NTP, and HTTP
• Excellent interpersonal and communication skills, high level of attention to detail, excellent timeliness and dependability
• Active Secret security clearance and the ability to work two day weekends

Responsibilities

• Monitoring, troubleshooting, and correcting emerging platform problems through an alert driven workflow, emails, and phone calls
• Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
• Updating and patching system software components and configurations
• Documenting work performed in the trouble ticketing system for communication and review/learning purposes clearly and effectively
• Developing and maintaining documentation, procedures and tools

Benefits

• Healthcare
• 401K savings plan
• Company holidays
• Vacation (in the form of PTO)
• Sick time
• Family friendly benefits including parental leave
• Employee assistance program focusing on mental and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees