Platform Manager

U.S. Bank National Association • St. Paul, MN

6d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Job Summary:
The Platform Manager will oversee ongoing system maintenance and enhancements for the Casper platform, which supports the Cards Contact Center. This role focuses on managing day-to-day operations, prioritizing development tasks, and collaborating with upstream product managers to ensure system stability and efficiency. Also, The Platform Manager will lead the development and implementation of a new platform designed to manage agent sales incentives within the Contact Center. This role requires strong product management skills, with a focus on discovery, strategy, and front-end development to deliver a scalable solution.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically one or more years of related experience

Nice To Haves

• Ability to collaboratively develop and evolve a product backlog
• Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
• Solid understanding of the Lean/Agile mindset
• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
• Well-developed verbal and written communication skills
• Proficient computer navigation skills
• Standard industry certifications such as SAFe Agile Product Owner is a plus

Responsibilities

• Manage and prioritize system maintenance and enhancement requests for the Casper platform.
• Act as a liaison between development teams and business stakeholders to ensure timely delivery of updates.
• Collaborate with upstream product managers to align system improvements with business objectives.
• Monitor platform performance and address operational issues promptly.
• Maintain structured processes and documentation for system changes and enhancements.
• Define and scope requirements for a new incentive management platform.
• Identify and validate agent sales activity, ensuring accurate offer fulfillment and QA processes.
• Develop workflows to transmit incentive data to HR and payroll for timely and accurate payments.
• Collaborate with cross-functional teams to design and implement platform features.
• Drive visioning and strategic planning for platform development and future enhancements.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees