Platform Lead - Community Support Operations
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About The Position
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year. Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience. The Internal Platform and Configuration team is looking for a CS Operations Platform Lead, who will be responsible for leading a team of platform managers to build and deliver our future plans for the technology that underpins our service. As the CS Ops Platform Lead, you will be directly contributing to our drive to deliver 10 star service within Community Support operations teams. You will work closely with your business partner in design, engineering and operations to deliver integrated and seamless solutions. This role is critical to the delivery of a great customer experience by reimagining how end-to-end quality and operational performance can be delivered.
