Platform Engineer (Remote - US)
About The Position
The Platform Engineering team builds the systems, tooling, and operational standards that enable product teams to deliver software safely, frequently, and independently as the company grows.The Platform Engineer is responsible for contributing as part of this team, helping to lead the design, scalability, reliability, and operational excellence of the company’s platform infrastructure and core services. This role partners closely with Engineering, Product, and Cybersecurity to architect and evolve systems that support a highly available, secure, and resilient multi-tenant SaaS environment. As a senior individual contributor, the Platform Engineer applies advanced reliability and systems engineering principles to production environments, influencing architectural decisions and long-term platform strategy. This role balances speed of delivery with operational maturity, ensuring the platform scales effectively while maintaining high standards of performance, security, and uptime. This position reports to the Platform Engineering Manager. This position is full-time and fully remote. Candidates must be located in one of the following states: New York, New Jersey, Connecticut, California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 8+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Infrastructure Engineering, or related roles within a SaaS environment.
- Demonstrated experience designing and supporting highly available, production-grade cloud infrastructure.
- Deep experience with cloud platforms (Azure preferred), networking, and distributed systems architecture.
- Strong experience with infrastructure as code, automation frameworks, and CI/CD pipeline design.
- Experience supporting multi-tenant SaaS systems with high availability, uptime, and performance requirements.
- Experience with containerization and orchestration technologies (e.g., Kubernetes).
- Experience leading complex technical initiatives or serving as a senior technical advisor across engineering teams.
- Strong systems-thinking and architectural judgment, with the ability to design scalable, resilient solutions.
- Advanced troubleshooting and root cause analysis skills across distributed systems.
- Ability to influence technical direction without direct authority.
- Strong written and verbal communication skills, including the ability to document architecture decisions and operational processes.
- Ability to balance long-term platform strategy with short-term business priorities.
- High level of ownership, accountability, and attention to detail.
- Ability to work independently while collaborating effectively across Engineering, Product, and Cybersecurity teams.
- Commitment to operational excellence and continuous improvement.
Responsibilities
- Lead the design, implementation, and evolution of reliable, scalable platform infrastructure supporting the company’s SaaS products and APIs.
- Partner with engineering teams to evolve platform architecture over time, supporting safe system decomposition, service ownership, and scalable service boundaries.
- Architect and maintain infrastructure-as-code frameworks and automation standards to ensure consistency and repeatability across environments.
- Establish and refine monitoring, alerting, logging, and observability practices to proactively detect and resolve system issues.
- Own and improve incident response frameworks, root cause analysis processes, and post-incident reviews, driving systemic improvements.
- Define and guide service level objectives (SLOs), service level indicators (SLIs), and error budgets to support reliability-driven decision-making.
- Partner with Engineering teams to embed reliability, operability, and scalability considerations into system architecture and deployment workflows.
- Lead improvements to CI/CD pipelines, deployment automation, and platform tooling to increase developer velocity and reduce operational friction.
- Drive capacity planning, performance optimization, and scaling strategies to ensure platform readiness for growth and peak usage.
- Collaborate with Security and Engineering leadership to ensure platform resilience, data protection, and compliance best practices are embedded in infrastructure design.
- Provide technical leadership and mentorship to engineers across teams, influencing platform standards and architectural best practices.
- Contribute to documentation, operational standards, and runbooks to ensure consistency and knowledge sharing.
- Participate in on-call rotations and provide production support as needed to maintain system uptime and reliability.
Benefits
- 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
- Company-paid life insurance
- Traditional and Roth 401k plans
- Paid parental leave
- Learning & development opportunities with company reimbursement for eligible educational expenses
- Working abroad opportunities
- Volunteer days off
- Flexible scheduling
- Up to $300 reimbursement for initial equipment to set up hybrid work environment
- Generous PTO and holiday schedule
- Remote work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
