Platform Engineer V

Availity

4d • Remote

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. As a Platform Engineer V, you will be the principal technical contributor for a team that is responsible for delivering observability services and leading observability practices for the systems that are the infrastructure backbone of U.S. healthcare services. This is not a “keep the lights on” role. You will: Own and evolve our observability practices at enterprise-scale. Lead the tooling and support for observability and logging services (New Relic, Splunk, Cribl, OpenTelemetry) with reliability as your north star. Oversee the delivery of automated deployment solutions for observability tools and governance that ensures observability coverage for mission-critical internal platforms in our AWS private cloud. Guide and mentor engineers while setting the bar for operational excellence. If you thrive where scale, reliability, and technical leadership intersect, this is your chance to make healthcare infrastructure more resilient, faster, and smarter. Sponsorship, in any form, is not available for this position. Location: Remote, US

Requirements

• Bachelor's degree in computer science or related field, or equivalent work experience.
• 10+ years of relevant technical and business experience in IT systems architecture, delivery, operations, and support (preferably in healthcare or high-transaction environments).
• 5+ years of experience leading technical engineering efforts involving implementation and management of IT systems.
• Hands-on expertise with: Leading observability practices and architecture across enterprise and at scale.
• Managing observability platforms and monitoring tools: Splunk, Cribl, Prometheus/Grafana, OpenTelemetry, New Relic.
• Terraform, Helm, and AWS services (VPC, IAM, EC2, EKS, Istio).
• Experience bridging infrastructure and development teams, ensuring alignment of roadmaps and goals.
• Strong leadership skills with the ability to motivate and guide technical teams.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

Nice To Haves

• SaaS experience supporting large-scale, mission-critical systems.
• Familiarity with IaC application deployment pipelines for packaged software (commercial and open source) and re-platforming to cloud-native environments.
• Knowledge of service mesh concepts (Istio, Linkerd, etc.)
• Background in metrics-driven reliability engineering (SLOs, SLIs, error budgets)
• Experience with scripting/programming (JavaScript for Cribl, Python, etc.)

Responsibilities

• Provide technical leadership for the infrastructure engineering and operations team focused on observability services.
• Owning and advancing the observability practices implemented across all enterprise technology groups.
• Managing observability and logging platforms including: Splunk (EKS + related components, forwarders, deployment server).
• Cribl operational pipelines (EKS-based).
• New Relic SaaS integrations and Prometheus data ingestion.
• OpenTelemetry & KubeLogging/Banzai Operator for distributed tracing and logging pipelines.
• Prometheus/Grafana migrations from on-prem OCP to AWS for metrics scraping and synthetic monitoring.
• Overseeing observability deployment solutions for platforms hosted in AWS.
• Driving infrastructure-as-code practices (Terraform, Helm, Ansible) for repeatable deployments and environment consistency.
• Collaborating with engineering, middleware, and product teams to define clear ownership, reduce friction, and ensure platform services enable—not block—delivery.
• Ensuring upgrades, patching, and platform updates are proactively planned and executed without business disruption.
• Setting reliability targets and defining operational metrics (availability, latency, error budgets) in line with SRE methodologies.

Benefits

• competitive salary
• bonus structure
• generous HSA company contribution
• healthcare
• vision
• dental benefits
• 401k match program
• unlimited PTO for salaried associates + 9 paid holidays
• Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level