Platform Engineer, Specialist

The Vanguard Group•Wayne, PA

1d•Hybrid

About The Position

If you enjoy building communication systems that people count on every day, you will love this role. You will help shape the future of our global voice and contact center platforms using Microsoft Teams Voice and Genesys Cloud. Your work will guide how our crew connect with each other and how our clients reach us. You will also work with modern telephony tools, including Ribbon SBCs , cloud telephony services, and carrier networks. You will join a collaborative team that values curiosity and continuous learning. If you want to grow your skills across unified communications, contact center, and SBC engineering, this is a place where you can make an immediate impact.

Requirements

A bachelor’s degree in a related field or equivalent professional experience
Minimum of five years related work experience (Enterprise Telephony, Contact Center Solutions, or Unified Communications, preferred).
Microsoft Teams Voice (any combination): Direct Routing Phone System, Calling Plans, Audio Conferencing
SIP trunking and SBC integration, including Ribbon or AudioCodes
Routing, dial plans, and QoS
Genesys Cloud (any combination): Architect flows and omnichannel routing
SIP trunking, toll free management, and carrier routing
Integrations with CRMs, ServiceNow, AWS, or external services
SBC and Telephony Fundamentals: Strong understanding of SIP, RTP, TCP IP, DNS
Experience building and troubleshooting Ribbon SBC policies, routes, and trunks
Familiarity with PSX , SIPREC , and carrier failover strategies
Experience working with carriers and large-scale routing
Automation and Tools: PowerShell, Python, and API based automation
Exposure to cloud telephony, hybrid voice architectures, and operational dashboards
Soft Skills Clear communication and a collaborative approach
A curious and adaptable mindset
Strong problem-solving skills and attention to detail
In-depth knowledge of Microsoft Teams voice capabilities, including Direct Routing, Calling Plans, Audio Conferencing, and Phone System.
Have AWS background with the knowledge of deploying apps using CI/CD pipeline and GitHub.

Nice To Haves

Certifications in Microsoft Teams Voice, Genesys Cloud, networking, cloud, or security
Hands on experience with Ribbon SBC advanced features or migration programs such as RAMP to AWS
Experience with SBC routing logic, cloud migration, dashboards, or script-based automation

Responsibilities

Build and improve enterprise voice capabilities using Microsoft Teams Voice or Genesys Cloud
Design and maintain call routing, dial plans, and Ribbon SBC configurations
Connect our platforms with CRM systems, ServiceNow, AWS services, and carrier networks
Support cloud migration and modernization projects, including Operator Connect or AWS based workloads
Work with routing logic such as toll-free routing, PSX policy routing , and SIPREC where relevant
Manage Teams Phone System, Genesys Cloud settings, SIP trunks, and Ribbon SBC environments
Monitor call quality, system health, and performance and respond to issues quickly
Troubleshoot SIP, RTP, carrier connectivity, and end to end call flows
Help ensure the stability, reliability, and security of our voice and contact center platforms
Assist with SBC lifecycle tasks such as certificates, firmware, backups, and configuration standards
Work closely with IT teams, business partners, vendors, and carriers
Participate in incident response and planned changes
Maintain documentation of call flows, SBC topology, routing diagrams, and operational processes
Share knowledge and contribute to team standards and best practices