Platform Consultant

Bank of America•Charlotte, NC

9d•$81,000 - $115,300•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Assists with developing and implementing business strategy through platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, assisting with vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Works closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors. This role on the Product Team will play a critical role in developing, implementing, testing & delivering enhancements to core underwriting and monitoring applications with a focus on testing to ensure we are delivering the highest quality change into our Production environments. Specific roles/responsibilities include: Core Responsibilities Understand how the platform and technology works; connect capabilities end-to-end Understand user’s day-to-day Credit/Operations procedures, roles and responsibilities Partner to define and document platform requirements and solutions Driving optimized solutions that are effective, and highly efficient and consistent Hold technology accountable for sustainable and flexibly architecture Establish preventative/detective controls to deliver highest quality change Partnering to ensure robust testing and User Acceptance prior to release

Requirements

5+ years’ experience in Credit Underwriting and/or Monitoring role, and/or very strong knowledge of roles/responsibilities/process through associated experience
Experience working on projects which demonstrated proficiency asking great questions, understanding process, defining requirements and associated solutions, and then partnering with Technology
Critical thinker that can effectively challenge the status quo and come up with innovative solutions.
Great in both the details, and in connecting the higher-level dots end-to-end
Proficiency with Microsoft products such as Excel, PowerPoint, Word
Self-starter who is highly motivated to learn, grow and develop
Strong attention to detail w/ great problem-solving skills
Strong written and verbal communication

Nice To Haves

Experience with data, SQL, business intelligence and/or data science
Experience with process and/or systems design
Experience with tools such as JIRA/Blueprint for documenting and driving Tech change
Experience with Agile Practice
Skills: Attention to Detail
Problem Solving
Process Effectiveness
Production Support
Technical Troubleshooting
Agile Practices
Prioritization
Release Management
Research
Usability Testing
Adaptability
Change Management
Critical Thinking
Planning

Responsibilities

Assists with developing and implementing business strategy through platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, assisting with vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables.
Maintains a thorough knowledge of systems and operations processes for platform supported.
Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations.
Works closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.
Understand how the platform and technology works; connect capabilities end-to-end
Understand user’s day-to-day Credit/Operations procedures, roles and responsibilities
Partner to define and document platform requirements and solutions
Driving optimized solutions that are effective, and highly efficient and consistent
Hold technology accountable for sustainable and flexibly architecture
Establish preventative/detective controls to deliver highest quality change
Partnering to ensure robust testing and User Acceptance prior to release

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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