Platform Administration Manager (CMS)

CCA GLOBAL PARTNERS • Manchester, NH

12d • Hybrid

About The Position

At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact. Your dream job might be closer than you think as a Platform Administration Manager in our Manchester, NH office for the CCA For Social Good Division. As a Platform Administration Manager, you’ll oversee the technical management and day-to-day operations of our content management system, web platform, and related integrated technologies. You will provide technical support to clients and the internal CCA For Social Good team while also managing platform promotional activities which include ensuring a positive user experience, managing projects related to client site customizations, and overseeing platform content, promotions, and marketing efforts with a focus on user engagement and client success. This position plays a central role in shaping the direction and future enhancements of Shared Resources Products. Alongside great benefits and a collaborative, friendly work environment, CCA Global Partners offers a hybrid work schedule, allowing you to work remotely on Mondays and Fridays and in the office from Tuesdays through Thursdays.

Requirements

• Bachelor’s degree in business or related field preferred with at least 7 years of experience in technical website and content management, complemented by demonstrated client support and client success expertise.
• Excellent technical, diagnostic, and troubleshooting skills, as well as strong leadership and organizational abilities.
• Genuine commitment to building professional relationships with both staff and clients.
• Exceptional communication, motivational, and interpersonal skills to successfully manage the wide range of relationships and responsibilities in this role.
• Strong working knowledge of graphic files, image editing, and size optimization is highly desirable for this role.

Nice To Haves

• Strong working knowledge of graphic files, image editing, and size optimization is highly desirable for this role.

Responsibilities

• Serve as the primary point of contact for client technical inquiries, building strong partnerships and gaining a clear understanding of each client’s unique site needs.
• Provide ongoing support with content updates, resolving issues as they arise and acting as a liaison to the CCA For Social Good team.
• Guide new clients through the site development process, delivering training on administrative and content management tasks as well as creating training materials to empower clients to manage websites effectively through self-service.
• Lead the development and execution of the website engagement strategy, including content planning, creation, and sourcing.
• Manage multimedia content and video production and coordinate the deployment of e-newsletters and other platform promotional materials to drive user engagement.
• Manage, edit, and maintain website content, including graphic manipulation and the integration of Web Content Accessibility Guidelines (WCAG) strategies and utilize automated tools to identify and fix broken links, ensuring optimal site performance.
• Collect and analyze website data and analytics and oversee all tasks related to new site setup, including coordinating with multiple organizations, gathering client requirements, and entering content.

Benefits

• Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees