Platelet Program Coordinator - Blood Bank

Versiti•Grand Rapids, MI

23h

About The Position

Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Platelet Program Manager (PPM), this position will support the recruitment and collection of apheresis platelets across Versiti and meet hospital partner demand to serve patients in need. Will assist the PPM with daily reporting and communications by working with Donor Marketing, Contact Center, Donor Services, Hospital Services and Inventory Management to ensure optimal platelet collections for Versiti. This position will execute tactics to ensure collection goals are being achieved. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Requirements

HS Diploma or equivalent required
Must be computer literate and able to utilize the necessary software and hardware to perform the functions of the job and access company communications required
Ability to communicate effectively with co-workers, management, vendors, and donors with excellent listening and strong written communication skills. required
Highly developed organizational skills and attention to detail with the ability to work independently. required
Ability to multi-task in a fast paced, dynamic environment. required
Self-starter with effective problem solving and decision-making skills. required
Bias for action with ability to manage multiple priorities concurrently. required
Demonstrated ability to manage deadlines and achieve desired metrics. required
Excellent computer skills, particularly with spreadsheet (Excel) and presentation (PowerPoint) software required
Ability to quickly learn and adapt to new technologies. required
Personal Computer (desktop, laptop, tablet) required
General office equipment (computer, printer, copy machine) required
Microsoft Suite (Word, Excel, PowerPoint) required

Nice To Haves

Associate's Degree in marketing, business or related field preferred
Two (2) years post-education work experience preferred

Responsibilities

Support platelet donor engagement strategy to grow donor base, increase frequency, and recruit new donors.
Collect and assist with data analysis to determine departmental needs and strategy to achieve budgeted platelet collection goals.
Prepare, assemble, and send daily reports that are essential to driving collections strategy and decision making for cross-functional audiences.
Collaborate with IT and MIO to improve reporting, including automation, when possible.
Under direction of the PPM, create platelet donor communications and execute campaigns.
As needed, attend team huddles and/or communicate strategy to increase collections and ensure clear communications across teams.
Aid in analyzing, forecasting, and modeling daily apheresis appointment needs.
Collaborate with cross-functional teams, to review and/or adjust engagement plan and ad hoc activities in response to changing inventory and customer demand.
Assist PPM in execution and fulfillment of the platelet donor frequency program and monitor to ensure effectiveness.
Offer recommendations for the development and improvement of departmental procedures.
Performs other duties as assigned
Complies with all policies and standards