Plastic Surgery Coordinator

RL Center for Cosmetic Surgery & MedSpa • Vernon Hills, IL

7h • $30 - $35

About The Position

The Plastic Surgery Coordinator is the strategic driver of the surgical consultation experience — blending luxury service, clinical knowledge, and sales performance. This role guides patients from initial consultation through post-operative follow-up, ensuring an elevated, seamless experience while supporting revenue growth and clinical excellence. The Coordinator serves as both patient advocate and business partner, delivering white-glove service with strong conversion, education, and operational execution.

Requirements

• 2+ years in plastic surgery, aesthetics, med spa, or luxury service sales
• Proven consultation and closing experience in a high-touch environment
• Strong interpersonal communication and emotional intelligence
• Professional presence with exceptional attention to detail
• Ability to balance sales performance with clinical integrity
• Comfortable working independently while contributing to a team culture
• Proficiency in EMR systems, Microsoft Office, and clinical photography

Responsibilities

• Deliver a polished, high-touch consultation experience aligned with luxury brand standards
• Build trust through confident education, empathy, and clinical knowledge
• Guide patients through treatment plans, expectations, and financial processes
• Administer and review pre- and post-treatment photography with clinical accuracy
• Ensure every patient interaction reflects discretion, professionalism, and excellence
• Drive consultation-to-procedure conversion with ethical, relationship-based selling
• Present treatment plans, pricing, financing options, and surgical timelines clearly
• Maintain strong follow-up systems for consults, no-shows, and post-procedure check-ins
• Cross-promote surgical, non-surgical, and retail offerings
• Support internal and external marketing initiatives and events
• Maintain accurate EMR documentation and required patient forms
• Coordinate closely with surgeons and providers to assess progress and next steps
• Ensure compliance with HIPAA, company policies, and safety standards
• Stay current on surgical procedures, aesthetic trends, and competitor offerings
• Maintain an organized, polished, and prepared consultation environment
• Serve as primary liaison for surgical patients throughout their journey
• Foster long-term loyalty, referrals, and reputation management
• Resolve concerns with discretion, sound judgment, and solution-focused communication

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed