Plastic Surgery and Aesthetic Patient Coordinator (Remote)

NOVA Plastic Surgery and Dermatology • Mclean, VA

1d • $22 - $28 • Remote

About The Position

NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for all inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation. This is a revenue-driving role. Performance is measured by speed, accuracy, and conversion.

Requirements

• Direct experience in plastic surgery, dermatology, or medical aesthetics
• Prior role in patient coordination, call center, or consult booking within aesthetics
• Strong understanding of aesthetic treatments and patient flow
• Proven ability to convert leads into booked consultations
• Experience working in a CRM (GoHighLevel, Nextech, Salesforce, or similar)
• High-volume call handling with consistent performance
• Clear, confident communication and control of the call
• Must be able to work during EDT time zone with hours from 9am- 6pm

Responsibilities

• Answer all inbound phone calls without delay
• Respond to webchats, online forms, and digital leads in real time
• Convert inquiries into booked consultations using structured protocols
• Schedule patients into correct appointment types based on services
• Enter and manage all lead activity inside CRM
• Execute follow-ups on missed calls, unconverted leads, and incomplete bookings
• Maintain precise documentation of all interactions
• Escalate clinical or complex questions appropriately

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees