In Plant Liaison II - 1st Shift
About The Position
Position is a liaison between the distribution center and the customer care centers in resolving customer service concerns related to quality and service commitments. Researches and resolves questions from CAL, e-mail, and / or phone from Customer Care Center Representatives or distribution center employees regarding WIP. Updates orders and customer information and returns in a timely manner. Investigates and resolves orders. Provides regular feedback to Team Manager and Production Employees regarding common issues with orders and potential solutions. Maintain knowledge of the press, current printing processes and develop continuous process improvements that support the Lean philosophy and work environment.
Requirements
- Education and Experience: HS/GED
- Basic PC skills and knowledge of Microsoft Office Suite.
- Must be 18 years of age or older
Nice To Haves
- Experience: Strong verbal and written communication skills.
- Analytical skills.
Responsibilities
- Position is a liaison between the distribution center and the customer care centers in resolving customer service concerns related to quality and service commitments.
- Researches and resolves questions from CAL, e-mail, and / or phone from Customer Care Center Representatives or distribution center employees regarding WIP.
- Updates orders and customer information and returns in a timely manner.
- Investigates and resolves orders.
- Provides regular feedback to Team Manager and Production Employees regarding common issues with orders and potential solutions.
- Maintain knowledge of the press, current printing processes and develop continuous process improvements that support the Lean philosophy and work environment.
Benefits
- Medical, Dental, Vision benefits start day ONE!
- Paid time off
- 401K
- paid maternity/paternity leave
- tuition reimbursement
- pet bereavement
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
