Planning & Zoning Tech (Tier 2)
About The Position
This position is part of the Transportation Review Team within the Development Services Department. The ideal candidate shall be interested in urban planning and site development review and have a strong knowledge of standard customer service best practices. Experience in call center, customer relationship management software and comfort with face-to-face interactions as a plus. Must be able to make quick and critical decisions within a fast-paced environment with minimal supervision. This position will require the individual to correspond/interact with various managers/leaders from other sections and departments and occasionally with commissioner aides so the ability to effectively communicate both orally and in writing is a must. This position will manage the team’s review logs and aid in zoning and site reviews.
Requirements
- Knowledge of State and County Laws, ordinances, and regulations governing planning & zoning matters.
- Knowledge of general office policies, practices and procedures.
- Knowledge of land development and construction terminology.
- Ability to interact with the public in a professional, courteous manner.
- Ability to answer questions and resolve problem situations or refer to appropriate office.
- Able to read and interpret maps, plans, aerials and other related documents.
- Ability to communicate effectively and persuasively, both verbally and in writing.
- Ability to participate effectively in the formulation of departmental policies and procedures.
- Ability to work effectively with others.
- Ability to plan, organize and oversee the work of others.
- Ability to set priorities, meet deadlines and multi-task.
- Ability to perform basic mathematical calculations.
- Ability to use a computer and related software.
- Skill in the use of various office equipment.
- Associate’s degree from an accredited college or university; AND
- Three years of public contact experience involving zoning, planning, engineering, real estate, or legal matters;
- OR
- An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above; AND
- Possession of a valid Florida Driver’s License.
Nice To Haves
- Experience in call center, customer relationship management software and comfort with face-to-face interactions as a plus.
Responsibilities
- Meets with land development customers seeking the issuance of required permits for land development projects.
- Functions as lead worker in the research, reviewing, and coordination of land use and planning matters.
- Verifies and researches land descriptions utilizing zoning maps, legal descriptions, software and other related files.
- Ensures permits issued are in compliance with FEMA, Federal and State, County and other applicable regulations and codes.
- Coordinates, prepare and attend hearings.
- Process Hearing changes and recommendations from Hearing Officer.
- Provides assistance to customers and responds to inquiries/complaints.
- Tracks the status of requests as they go through the permitting process.
- Maintain all documents for both the master file and electronic file.
- Verify completeness of all legal notice requirements for each application.
- Performs other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
