Planning Project Manager (9244) - Service Communications

Septa • Philadelphia, PA

5d

About The Position

Secure Your Future with SEPTA – A Leader in Transportation!
The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.

We are proud to be recognized as:
2023 FORBES Best in State Employer
Philadelphia Employer of Choice for 2024

We are seeking to hire candidates for our Planning Project Manager (9244) - Service Communications.

Requirements

• Bachelor’s Degree in Communications, Urban Planning/Design, Administration, or related field and a minimum of five (5) years progressively responsible experience. Graduate degree may substitute for one (1) year of experience.
• Proven project management experience and scheduling experience required.
• Excellent interpersonal, verbal and written communication skills required. Position requires interface with different internal departments and external organizations, preparation of technical and policy-level reports and verbal presentations.

Nice To Haves

• Previous experience managing a consultant team or being a project manager on a consultant team for a large (or multi-year) effort preferred.
• Master’s Degree in Communications, Urban Planning/Design, Administration, or other closely related field preferred.
• Knowledge of transit services and service communications is preferred.

Responsibilities

• Manages, develops, and coordinates specific initiatives designed to enhance the communications of SEPTA of services and interruptions.
• Develops, implements, and manages service communication processes, procedures, and standards for static wayfinding signage, digital communications tools, and other media in coordination with internal stakeholders.
• Reviews performance of existing service communications processes and procedures and develops goals and recommendations for improvements.
• Develops and oversees process improvements and pilot projects, measuring their performance with set metrics, and making final recommendations to senior leadership and the GM Team based on findings.
• Develops comprehensive communications plans for each disruption and service change. Standard plans will typically involve planning the language, timing, channels, and locations for all communications.
• Directs the development and implementation of consistent templates and styles for visual and audio communications that are easily understandable, informative, and friendly.
• Conducts regular audits of SEPTA stations and facilities to ensure signage and communications compliance and develops and maintains standard QA/QC procedures.
• Stays up-to-date on current industry standards, trends, and best practices, and creates and maintains relationships with peers and stakeholders.
• Identifies and executes new and experimental policies and programs to improve service communications and the customer experience in line with organizational goals.
• Maintains knowledge of recurring or regular major events and holidays for which detours or service changes will be necessary.
• Coordinates with internal SEPTA departments to improve digital service information, including alert types and procedures, and assists in the improvement of the agency’s static and real time customer facing data.
• Seeks and incorporates employee and public feedback through through presentations, workshops, surveys, general in-reach or out-reach, and other means.
• Manages activities of consultants in development of service communications tools and materials. Develops project scopes, budgets, and schedules and coordinates RFP selection processes for consultant services.
• Represents the agency at conferences and other industry forums.
• Performs other duties as assigned.

Benefits

• Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
• Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
• Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
• Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
• Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
• Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
• Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees