Planning and Advice Associate - Smithfield, RI

Fidelity Investments•Smithfield, RI

3d•Hybrid

About The Position

As a Planning and Advice Associate, you serve as a trusted partner for our workplace and personal investment customers. You will engage in inbound and outbound conversations, provide guidance on retirement and/or investment needs, and help clients navigate Fidelity’s products, services, and planning tools. You will develop relationship‑building, planning, and service to sales skills through a structured development path with comprehensive training and licensing support. Key Responsibilities As part of the Planning and Advice inbound and outbound call team, you will start your journey in our multi-stage development to a career in planning and advice where you will build relationships with 401(k) workplace participants and/or personal investment clients through planning and advice conversations. Guide clients using Fidelity’s planning tools, research, and investment solutions. Handle inbound service and consultative calls; conduct outbound outreach through warm opportunities and/or appointments. Introduce customers to appropriate business partners and set targeted planning appointments to help people create their path to financial well-being. Discuss market trends, investment concepts, and financial planning strategies. Manage and prioritize your day using Salesforce and internal systems.

Requirements

Strong client relationship and consultative experience
Experience with inbound/outbound warm leads and customer engagement
Interest or knowledge in financial services and retirement planning
Strong communication, technology, and time‑management skills
Ability and flexibility to work in a “hybrid” work setting, both at home and in office
Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire

Responsibilities

Engage in inbound and outbound conversations
Provide guidance on retirement and/or investment needs
Help clients navigate Fidelity’s products, services, and planning tools
Build relationships with 401(k) workplace participants and/or personal investment clients through planning and advice conversations
Guide clients using Fidelity’s planning tools, research, and investment solutions
Handle inbound service and consultative calls; conduct outbound outreach through warm opportunities and/or appointments
Introduce customers to appropriate business partners and set targeted planning appointments to help people create their path to financial well-being
Discuss market trends, investment concepts, and financial planning strategies
Manage and prioritize your day using Salesforce and internal systems