Planner/Customer Support (PROF)

Hyperion International S.R.L. • West Branch, MI

244d

About The Position

The Planner/Customer Support role is responsible for customer support, contract review, manufacturing support, and MRO ordering. This position functions as the liaison between manufacturing, customer service, and sales globally. The role coordinates order processing, which includes estimating, order entry, system maintenance, production planning, and inventory management.

Requirements

• B.S. degree in a technical or business degree or equivalent combination of education and experience.
• 3-5 years of experience in a manufacturing/materials role environment preferred.
• Excellent communication skills, both written and verbal.
• Ability to influence people to achieve department and plant mission, vision, and objectives.
• Excellent interpersonal skills and effective in maintaining relationships with all levels of employees at plant and corporate levels.
• Ability to be resourceful, demonstrate business acumen and critical thinking skills, and make sound decisions.
• Familiarity and competency with computers, databases, and ERP and Accounting systems.
• M3 or Jobboss previous system experience preferred.

Responsibilities

• Enter orders, participate with planning, manage customer drawing approvals, and update customers through the process, including printing and sending order acknowledgements.
• Use procurement software to review, approve, and manage non-production related purchases and manage approved vendor listings.
• Issue POs, process order acknowledgements, and request order status for non-production purchases.
• Create and maintain Kanban cards for regularly ordered items.
• Perform reconciliation of online suppliers and P card accounts.
• Build routes in estimating system and from contract review.
• Plan and schedule manufacturing jobs to fulfill customer orders, including capacity planning data.
• Assist in quote to invoicing process with sales/segment supplied quotes to CRM including verification at order entry.
• Conduct contract review on incoming orders to ensure customer requirements are captured.
• Assemble customer required documentation for shipment including certifications, invoices, and export coordination as needed, communicating with customers throughout the process.
• Participate in planning/productions meetings.
• Support internal and external customers as needed with RFQ's entry in CRM.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree