Plancha Host (Part-Time)

Four Seasons Hotels Ltd.•Orlando, FL

27d•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. We are looking for an individual who can provide support at our picturesque lakeside, boldly flavored Cuban-American cuisine and golfhouse restaurant, Plancha. You will provide an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. In this role, you will also oversee and maintain proper flow of goods to maximize sales performance.

Requirements

Must be able to work at least 3 shifts per week, with availability Thursday-Sunday.
Prior experience working in Food & Beverage or in a golf setting
Must be able to thrive in a fast-paced environment with a large team
A sincere willingness to provide service to residents, guests, and peers.
Good organizational skills, with the ability to work independently
Ability to function well under pressure, set priorities and adjust to changing conditions
High work ethic, with a sense of responsibility for the role filled within our team
A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States

Responsibilities

Maintain the reception area and entrance in all aspects of stocking and cleanliness
Assist the department managers with training of new employees as requested
Retain all assigned wardrobe in accordance with established standards and uniform guidelines
Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
Perform all assigned duties as detailed in your opening, afternoon and closing checklists
Distribute the server's slips (guest notes) and ensure any updates are given to servers and management promptly
Check the blocking sheet to identify all regulars and VIP guests
Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
Answer calls promptly to maximize the restaurant's capacity
Try to accommodate regulars and reservation requests of concierges
Utilize all tables to achieve higher turnaround of guests
Work closely with concierges and other agents to increase guest satisfaction
Assume all other responsibility relating to operational items at the reception desk
Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
Update all operational telephone numbers as needed
Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
Attend training sessions and read training notes to improve your knowledge
Give constant feedback to managers regarding our guests' satisfaction
Be fully conversant with every aspect of Four Seasons emergency procedures
Be fully conversant with all the Four Seasons policies as detailed within the employee handbook
Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
Clear and reset tables as needed (if necessary)
Complete any other task as assigned by management