Plan Termination Consultant

Ascensus•Lake Mary, FL

9d•$65 - $75•Remote

About The Position

FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at FuturePlan.com. Section 1: Position Summary The Deconversion Consultant becomes the primary contact once a client has notified their Service Consultant of disengagement or plan termination. You will own the end-to-end deconversion experience, ensuring all plan administration work is completed accurately and efficiently. This includes partnering with internal departments under heightened urgency to properly transfer or close out the plan, delivering a seamless and compliant transition that reflects FuturePlan's commitment to excellence.

Requirements

Bachelor's degree in Business, Finance, Accounting, or related field; or equivalent professional experience.
5+ years of experience in retirement plan administration, deconversion, or financial services; experience with multiple plan types (DC, DB, Combo) strongly preferred.
Familiarity with recordkeeping platforms such as FTW and ASC; ability to quickly learn and adapt to new technology tools.
Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); ability to manage and analyze data effectively.
Working knowledge of ERISA, IRS, and DOL regulations, and plan document structures (prototype and individually designed).
Experience with plan reconciliations, trust accounting, and conversion processes.
Proficiency in InContact (call center platform) and Salesforce (CRM) for client communication and workflow management.
Exceptional client service orientation with strong presentation, facilitation, and negotiation skills.
Excellent written and verbal communication skills; ability to communicate clearly and professionally with clients, advisors, and internal teams.
Strong analytical and problem-solving abilities with meticulous attention to detail and accuracy.
Ability to manage multiple priorities and deadlines in a fast-paced environment while maintaining quality and compliance.
Demonstrated ability to exercise sound judgment on issues that could impact financial outcomes and client relationships.
Skilled in conflict resolution and escalation management.
Collaborative team player who thrives in a culture of accountability and innovation.
Adaptable to change and committed to continuous improvement.
Willingness to work additional hours as needed to meet client and business needs.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

Nice To Haves

experience with multiple plan types (DC, DB, Combo) strongly preferred.
Embodies FuturePlan's core values and approaches every task with a “Day 1” mindset.

Responsibilities

Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Serve as the primary point of contact for clients and advisors throughout the deconversion process, managing expectations and driving timelines.
Own all aspects of plan administration for assigned deconversion cases, including compliance testing, annual valuation, Form 5500 filing, and final asset distributions.
Prepare necessary government forms and ensure compliance with DOL and IRS requirements.
Partner with internal departments (Compliance, Trust Accounting, Operations, etc.) to coordinate and expedite deconversion activities.
Perform census review, eligibility calculations, trust accounting, and asset reconciliation.
Identify and resolve plan discrepancies, ensuring all corrective actions are completed prior to plan closure.
Track progress of all deconversion cases to ensure deadlines are met and dependencies are managed effectively.
Maintain proactive communication with clients, plan sponsors, and internal teams, providing status updates and resolving issues promptly.
Champion continuous improvement by identifying opportunities to streamline processes, reduce risk, and elevate client satisfaction.