This role represents an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business. You will help to shape a new retirement recordkeeping and trust operations ecosystem including the complimentary tenets of people, process, technology and data. You will be instrumental in evolving a new culture focused on efficiently implementing and servicing new retirement business, transforming and growing our U.S. Retirement business, while maintaining our reputation for service excellence. The Plan Implementation Manager (PIM) will apply their knowledge, experience, and understanding of U.S. retirement regulations, products, systems and operational onboarding, ongoing service process, and operational controls to support and deliver a best-in-class customer and internal user experience. The PIM is accountable for overall project management and onboarding of new retirement accounts to the platform at Manulife/John Hancock. The PIM will also be accountable for other business-to-business tasks and accountabilities supporting end-to-end servicing including, record keeping services and trust and investment services for US Retirement plans. The PIM will manage the Sponsor and Advisor relationship experience as the plan transitions to Manulife Retirement John Hancock during the onboarding process. The PIM will ensure on-time and accurate requirements, customer experience delivery of plan set-up, payroll set-up and investment mapping of client assets. Additional responsibilities to manage ongoing service delivery and internal controls will also apply. The PIM will primarily coordinate internally with our data, payroll, ERISA, sales, and relationship teams. Additional coordination with specialty teams may be required on as needed basis. This is to ensure the proper transition consultation, ensures key milestones are completed on time, and will work alongside other team specialty members to ensure that conversion data, payroll set-up and plan set-up is completed with a high degree of accuracy. Success will be measured externally by net promoter score results at time of go-live and within a warranty period after going live. Internally, success will be measured by the efficiency and effectiveness of servicing the plan after go-live.