Plan Advisor Representative
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About The Position
UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. As a Plan Advisor Representative for UMR, you will have the opportunity to make a difference in the lives of our members and their families each day. They will look to you as their trusted advisor and advocate. You will be empowered to compassionately deliver an exceptional experience, always remembering that there is a real person on the other end of the phone seeking help, guidance, and support. You will assist them in understanding and making informed decisions about their care services, addressing their needs from start to finish. This includes answering their questions, resolving outstanding issues, scheduling appointments, or helping them enroll in and select a health care plan. Here, you will join us on a mission to deliver the best customer service in the health care industry. Your compassion and customer service expertise, combined with our support, training, and development, will ensure your success. This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 10 weeks of paid training (depending on business needs). The hours during training will be 8:00 am - 4:30 PM CST from Monday - Friday. Within 6-8 months after the initial training, you will attend an additional 5 weeks of training. 100% attendance during training is mandatory. Training will be conducted virtually from your home. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
