Animal Foster Placement Associate

PASADENA HUMANE SOCIETY•Pasadena, CA

About The Position

The Placement Associate is responsible for assisting the Foster and Alternative Placement program in finding temporary or permanent placement for Animals in the Pasadena Humane shelter population.

Requirements

High school diploma (or GED/proficiency certificate).
Must be at least 18 years of age at the time of appointment.
Must have a valid class C driver’s license with a clean driving record.
Must possess own car and vehicle insurance.
Well-developed interpersonal, public speaking, and communication skills.
Excellent knowledge of dog, cat, rabbit, and other pet breed characteristics, temperament, training, and handling is a must.
1 year of experience working in any of the following required: animal welfare, animal rescue, veterinary medicine, zoology, animal science, laboratory animal research, animal behavior/training or animal boarding facilities.
Excellent time management, multi-tasking, and organizational skills
High competency in a variety of computer applications including Microsoft Office Suite and email.
Strong sense of professional judgment and ability to maintain confidentiality.
Ability to perform multiple tasks and manage several projects simultaneously.
Ability to lift up to 50 pounds.
Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness.
Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach.
Must be able to work independently with minimal supervision.
Must provide positive, proactive customer service.
Must have a positive attitude and a sense of humor.

Nice To Haves

Bilingual in English and any of the following strongly preferred: Spanish, Armenian, Mandarin.

Responsibilities

Work in all aspects of the Foster and Alternative Placement Department as assigned by supervisor.
Proactively address foster needs and challenges; provide high-quality customer service.
Work collaboratively with the Veterinary Health team to ensure health and wellbeing of animals in foster. This includes coordinating vet appointments for foster volunteers and preparing medications for foster population as prescribed by a veterinarian.
Schedule vaccine appointments for foster volunteers, vaccinate animals, and provide health exams as directed by Veterinary Health team and leadership.
Maintain inventory and supplies for foster kits; prepare supplies for foster families and coordinate distribution of those supplies.
Facilitate appointments for foster volunteer and transport groups including scheduling and managing the calendar, preparing the animal and their supplies, greeting the volunteer or partner representative, providing information and paperwork, ensuring the animal is properly booked out in the shelter software, etc.
Schedule and manage foster spay and neuter surgery scheduling with the foster parent and veterinary health staff.
Assist transfer program with on-boarding of new transfer partners.
Facilitate and process adoptions for pets in foster.
Provide foster volunteers with information about animals including behavior, age, breed, sex, medical and about Pasadena Humane policies and programs and animal welfare.
Create and maintain documentation and records for adoptions, foster, transfer, and medical care as required.
Ensure safe and humane animal handling at all times, adhere to Fear Free policies.
Respond to email, phone, web, or in-person inquiries regarding placement programs promptly and with excellent customer service.
Answer questions and provide educational information using great customer service techniques to assist customers with pet need; guide them to PH programs, services, and collateral as appropriate.
Process animals using shelter management software and hands-on engagement with the animal.
Perform duties and offer support to other teams, departments, and programs as assigned.
Ensure a positive, educational approach to customer service with a goal of educating the public. Promote positive relations with the general public, volunteers and staff while promoting the organization's programs, policies and philosophies. Address and direct customer complaints as appropriate.