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The Customer Care User Acceptance Tester (UAT) plays a crucial role in the UAT Team, focusing on defining system requirements, testing changes before production release, and documenting updates for Customer Care and business partners. This position ensures that system updates meet specifications and can handle real-world tasks, driving accuracy and quality. The UAT Tester serves as a subject matter expert (SME) in troubleshooting and resolving system-related issues, making them a vital resource for the Customer Care team.