PL - Technical Support Engineer

BYD Europe • Capon Bridge, WV

122d

About The Position

The Technical Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Requirements

• Bachelor's degree or above in Engineering
• More than 2 years of relevant experience
• Fluent in Polish and English
• Strong cross-cultural communication skills and cross-functional coordination ability
• Technical Background: NEV (New Energy Vehicle) technical background is preferable
• Willingness to travel frequently within Poland
• Ability to work under pressure and meet strict deadlines in a dynamic environment

Responsibilities

• Provide timely technical solutions through the service portal, remote diagnostics, and onsite support
• Organize meetings, workshops, and other activities with regional partners and headquarters to continuously enhance regional technical capabilities
• Collect and report information on typical fault tendencies, the latest and critical faults, and promote instant solutions to quality problem
• Develop and release technical notices and document typical technical repair cases
• Provide timely onsite support with quick solutions, conduct technical research and analysis according to stakeholder instructions, and respond instantly to special events
• Perform additional tasks as assigned by the line manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees