PL EIA Sales Producer

The Hanover Insurance Group•Worcester, MA

3d•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Personal Lines team is currently seeking an EIA Sales Producer to join our growing team. This is a full time, non-exempt role. This role is a hybrid opportunity. POSITION OVERVIEW: The EIA Sales Producer represents Educators Insurance Agency, a division of Hanover Insurance, in effectively managing its customer and prospect relationships. This individual is responsible for selling insurance products to new customers through both inbound and outbound call campaigns, as well as manage existing client relationships.

Requirements

Experience in sales and customer service
Must have and maintain appropriate state license(s) and continuing education credits
Strong sales and service orientation
An engaging, outgoing personality and passion for helping customers
Ability to communicate well to both prospects and customers
Strong written and verbal communication skills, organizational skills, initiative and the ability to multi-task are crucial
Excellent analytical, decision-making and organizational skills
Strong typing capabilities and PC proficiency
Easily adapts to new or different changing situations, requirements or priorities
Cultivates an environment of teamwork and collaboration

Responsibilities

Use knowledge and selling techniques to build value in the product tailored to the customer
Overcome objections & solve prospect or policyholder problems
Perform high volume of outreach to leads and prospects to drive new business growth
Build rapport, identify customer needs, and advise clients on coverage
Meet or exceed monthly sales goals with a secondary focus on agency retention campaigns
Employ an “Account” focus and deliver to the customer all relevant products for their household – Home, Auto, Toys
Navigate and execute insurance transactions within the appropriate system: Agency Management System, TAP Sales, AS 400, etc.
Expand knowledge to all carriers in the agency, remarketing risks only when appropriate
Provide training and mentorship to Associate Sales producers
Handle complex and high-value customer accounts, providing proactive touchpoints to increase customer retention
Participate and provide feedback during marketing campaigns designed to drive new business to the agency
Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries
Appropriately access underwriting risk and apply skill to business guidelines in accordance with carrier specifications
May recommend and sell additional or increased coverage in appropriate situations and within specified guidelines - dependent upon Regional location
Partner with underwriting, claims, accounting, service when needed to enhance the overall customer experience
Assist with various projects and pilots that support agency and company initiatives
Other duties as assigned