PL Customer Care Associate I

NJM Insurance Group • Trenton, NJ

22h • Hybrid

About The Position

The Personal Lines Customer Care Associate I, offers essential support to customers and internal personnel. This position is responsible for resolving billing, invoice and payment-related inquiries with a high degree of professionalism and accuracy. The associate uses various resources to process account transactions, investigate and apply account adjustments. Associate will also handle commercial lines accounts as needed. Schedule: Monday – Friday, 8:45am – 5:00pm Once fully trained, work from home flexibility is available.

Requirements

• High school diploma or GED equivalent
• High-level relationship management skills
• Strong multitasking and decision-making abilities
• Regular and predictable onsite attendance is an essential function of the job.

Nice To Haves

• Associate degree or higher in business, or related field
• 2+ years of relevant experience in a customer service
• Experience working with cross-functional teams or handling escalated issues

Responsibilities

• Assist Personal Lines customers and internal staff with billing and payment inquiries.
• Reviews reports and customer inquiries; make account adjustments and coordinate with commercial lines underwriting and sales teams.
• Analyze and validate credit statuses on accounts.
• Process returned and incoming payments on delinquent policies, issues related transactions and correspondence.

Benefits

• Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
• NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees