PJ's Coffee Attendant

Sonesta International Hotels Corporation•New Orleans, LA

28d

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Promotes coffee consumption by educating customers; sells coffee and coffee grinding and brewing equipment, accessories, and supplies; prepares and serves a variety of coffee drinks, along with pastries and cookies.

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan
Ability to apply common sense understanding to carry out simple one- or two-step instructions
Ability to deal with standardized situations with only occasional or no variables.
Ability to operate in MICROS Food & Beverage Management Operating System
Must be available to work various shifts including nights, week-ends and holidays
Valid ServSafe Food Handler Certificate/RVL required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Welcomes and greets every customer as they enter the outlet
Determine customer needs and appropriately suggest product with every customer to enhance service and meet sales goals
Follows Sonesta Service standards with every guest interaction
Prepares PJ's Coffee Cafe beverages according to standards in F&B SOP Manual
Follows store policy and procedures for operational flow
Follows health, safety and sanitation guidelines for all products
Itemizes and totals check for service or totals takeout transaction on cash register and accepts payment
Follows Hotel's cash handling procedures and cash register policies
Stocks and replenishes merchandise and rotates stock
Performs cleaning tasks as assigned in daily opening and/or closing duties to maintain cleanliness standards
Maximize revenue and contribute to store sales goals by reducing waste and improving profits
Observes safety and security procedures; determines appropriate action beyond guidelines
Reports potentially unsafe conditions
Build solid relationship with your Colleagues
Treats colleagues with respect and dignity
Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone