Team Member
About The Position
The Pizza Hut Team Member reports to the Restaurant General Manager, Assistant Restaurant General Manager, or KHM on Duty. This role involves learning all aspects of the position, owning the guest experience, and consistently putting customer needs first. Team Members are expected to promote a positive restaurant culture, deliver on Pizza Hut Service Principals (fast delivery, quality food, service with a smile), and achieve high customer satisfaction. They must adhere to all Tasty Hut, LLC and Pizza Hut Brand Standards and Processes, including food, restaurant, and driver safety, CHAMPS, Brand Standards, FSSC, and CORE. The role also includes completing daily cleaning duties and sidework, providing excellent customer service on telephone calls, cleaning and washing dishes, and assisting with food preparation and Ready 4 Customer Practices. Team Members must also adhere to the Employee Handbook and policies (e.g., Cash Controls, Anti-Harassment), maintain a professional image, exhibit highly ethical conduct as a representative of Tasty Hut, LLC, and embody Tasty Hut, LLC Core Values to fulfill the mission and vision.
Requirements
- Be A Customer Maniac! – Role Specific
- Passion for Customer Service
- Shoulder 2 Shoulder and Learning Zone Courses Completed
Responsibilities
- Follows all Position Specific Training Processes Listed on Shoulder 2 Shoulder Training
- Always Puts Customer Needs First
- Promote Positive Restaurant Culture (Live Life Unboxed!)
- Delivers on Pizza Hut Service Principals (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
- Deliver High Customer Satisfaction Results
- Follow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
- Completes Cleaning Duties and Sidework Daily
- Provides Excellent Customer Service on Telephone Calls
- Cleans and Washes Dishes
- Assist with Food Preparation and Ready 4 Customer Practices
- Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
- Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
- Exhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
- Other Duties as Assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
