Pipeline Bilingual Spanish Branch Manager - College Park MD and surrounding branches

M&T Bank • College Park, MD

93d • $70,632 - $117,721

About The Position

Thank you for your interest in joining our team! Please note that you are applying to a Bilingual Spanish Branch Manager pipeline requisition for which we use as a sourcing tool to keep your information on file. This allows us to reach out when a suitable position becomes available. As a result, it may take longer than usual to receive a response or update regarding your application. We are looking for strong leadership and branch banking experience (Minimum of 3 years plus as Banking Branch Manager). Must have experience with business development and community involvement.

Requirements

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified.
• Precision Leadership Certified.
• Bi-lingual/Spanish preferred.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Nice To Haves

• Demonstrated sales/business development experience and success.
• Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.
• Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish.

Responsibilities

• Manages all activities of a branch.
• Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
• Has personal production responsibility.
• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority.
• Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes.
• Proactively prospects and grows Business Banking relationships through outreach.
• Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Models and coaches customer service and needs determination behaviors.
• Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and compliance requirements are maintained.
• Takes ownership of complex account servicing and error resolution issues.
• Provides coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $100,000.
• Proactively bundles products and services as appropriate.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Benefits

• Competitive benefits ranging from medical and retirement.
• Forty hours of paid volunteer time each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree