Pipeline Account Manager II
About The Position
PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client experience through daily energetic and creative engagement with fulfillment functions to meet all service level agreements. As the Pipeline Accounts Manager, you will serve as the central point of contact for clients on PNMAC products, programs, and services as well as all fulfillment issues, status questions, and loan level problem solving. The Pipeline Accounts Manager will: Conduct daily review of active pipeline and identify appropriate client follow-up actions Interact with external clients providing reporting highlighting items requiring action, work with clients to solve open loan level items and document system of record with actions taken Manage high volume, high net worth, complex client accounts Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions Identify and resolve client issues/friction and escalate to management as appropriate Manage individual service level agreements and turn times on all loans in the assigned pipeline Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values
Requirements
- Bachelor's degree or higher in Business Administration, Finance or related field or applicable direct industry experience
- 5+ years of mortgage experience with contemporary knowledge of mortgage industry and operational practices
- Functional understanding of applicable Federal, state and local lending regulations
- Basic software proficiency including Microsoft Office Suite
Responsibilities
- Conduct daily review of active pipeline and identify appropriate client follow-up actions
- Interact with external clients providing reporting highlighting items requiring action, work with clients to solve open loan level items and document system of record with actions taken
- Manage high volume, high net worth, complex client accounts
- Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions
- Identify and resolve client issues/friction and escalate to management as appropriate
- Manage individual service level agreements and turn times on all loans in the assigned pipeline
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization's desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
