Piers Site Operations Lead

Leidos•Honolulu, HI

12d

About The Position

The Digital Modernization Group at Leidos has an opening for the Navy’s Service Management, Integration and Transport (SMIT) Piers Connectivity Services program as a Site Operations Leader. The SMIT contract will provide secure end-to-end Information Technology (IT) services to more than 400,000 hardware devices and 600,000+ users at over 1,600 Continental United States (CONUS) sites and over 82 OCONUS site across Asia, Europe, and the Middle East; constituting one of the largest combined networks in the world. Under the Piers Connectivity Services portion of the contract, the Leidos team will provide pier side connect/disconnect service, network administration, and fiber optic cable repair supporting US Navy vessels arriving and departing from piers throughout the CONUS Theatre. The ideal candidate will be responsible for managing the day-to-day operations of the site, to include providing direction to site resources, interacting with customer leadership, and being the primary interface between the site and the Piers Connectivity Management group. The candidate will manage both internal and sub-contractor team members, coordinate staffing, scheduling, training, and quality assurance for Program contract personnel. Undertake status review meetings among project team members and clients. Coach team members to accomplish project goals, to meet established schedules, and resolve technical or operational issues. Analyze and measure appropriate metrics for key project criteria, to include producing reports to quantify contract deliverables, with a focus on IT services and knowledge of the Navy Networks and piers connectivity requirements. The Site Operations Leader will provide oversight of the connectivity of Naval vessels at the site in support of the Piers Connectivity Services Program and the SMIT contract. The Site Operations Leader is responsible for tracking the connect/disconnect services provided to all vessels arriving and departing at the pier location serviced by the SMIT contract within the contractual service level target timelines. The Site Operations Leader will provide the Government and Piers Service Delivery Manager accurate and timely status regarding task execution and performance and will be responsible for the accurate and timely delivery of all deliverables. The Site Operations Leader will track and conduct network operations and engineering activities; connect/disconnect actions at the piers, maintenance; repair and replacement of cables; and the shipment and status of replacement parts and equipment. Physical Requirements: Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders. Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time. Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. Must have normal color vision for identifying wire and cable colors, and correctable vision to 20/20 or better for reading schematics, test equipment, and display screens. Must have depth perception to judge distances and work safely in elevated (ladders) or confined spaces. Must be able to operate and interpret results from digital test equipment such as Optical Time-Domain Reflectometers (OTDRs) and Optical Loss Test Sets (OLTS). Must be able to drive corporate vehicle to different locations to work on projects and troubleshoot; valid state license required.

Requirements

HS diploma with 5+ years of prior relevant experience.
US Citizen and possess an active DoD Secret Clearance.
Valid DoD 8570 IAT Level II: Security+ or higher Certification – If certification such as CCNA, CCST or NAVSEA Shipboard Fiber Certification requirement for Security+ can be waivered for 6 months.
Must demonstrate expertise in IT Enterprise Operations.
Must possess one of the following certifications at the time of hire and obtain the other within 6 months of date of hire: -DoD 8570 IAT Level II (e.g., Security+ or equivalent), or -NAVSEA Shipboard Fiber Certification or Cisco Certified Support Technician (CCST) Networking Certification. Only one of these two certification is required.
Prior personnel management experience with the ability to drive successful completion of projects and deliverables.
Ability to maintain discretion associated with staffing and cost requirements.
Ability to utilize MS Office Products to develop and maintain program documentation.
Strong analysis skills, with the ability to effectively communicate results to leadership and subordinates.
Able to multi-task, self-assign work, and function in a dynamic, fast-paced environment.
Excellent customer service skills.
Excellent oral and written communication skills.
Teamwork-oriented with a strong focus on customer satisfaction.
Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
Advanced understanding of the technical aspects of the project.
Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.
Ability to create and edit project documents, materials, and presentations, including schedule management.

Nice To Haves

Previous experience and knowledge of fiber optic cabling and repairs.
NAVSEA Standard 2042 training or certification, with hands-on experience in fiber optic inspection, termination, and QA processes.
Advanced knowledge of military-grade hermaphroditic fiber connectors and experience working in Navy or DoD network environments.
Prior experience managing technical operations and personnel in a government or defense contracting environment.
Demonstrated ability to lead multidisciplinary teams across network engineering, wireless connectivity, and ISP/OSP functions.
Proficiency with ITSM/ticketing tools and asset management platforms used to track inventory and account access.
Strong leadership, coaching, and conflict-resolution skills in a fast-paced, operationally critical environment.
Experience conducting performance evaluations, corrective actions, and team development planning.
Familiarity with compliance and documentation standards in secure environments (e.g., access audits, SLAs, clearance tracking).
Ability to identify process gaps and implement operational improvements to enhance service delivery and reporting accuracy.
Strong analytical and decision-making skills, with a proactive and detail-oriented approach to problem-solving.
Effective communicator with the ability to build relationships and collaborate across functional and hierarchical lines.
Organized and detail oriented.
Self-motivated/ self-directing.
Ability to manage and prioritize own work, and that of their team.
Independent decision making.
Analytical thinking; thinking out of the box.
Ability to effectively communicate with all organizational levels (SME to Senior Management).
Ability to analyze problems at various levels (e.g., detail level, overall organizational impact, etc.).

Responsibilities

Drive business and reporting rhythms, managing and directing staff to perform all tasks within scope and meet required service targets for connect/disconnect service to vessels arriving or departing from piers in your assigned location.
Responsible for reporting progress against the baseline, in addition to employing a risk register to identify risks, analyze identified risks, and the develop associated mitigations.
Responsible for the management program scope in order to meet schedule requirements; responsible for defining resource needs, directing personnel to perform tasks, and reporting progress to Program Management.
Oversees IT knowledge and equipment asset transfer, ensuring that personnel are prepared to assume duties in order to meet defined schedule and scope requirements.
Develop and manage a collaborative work environment, working with personnel to ensure that comprehensive knowledge transfer activities associated with job functions and daily tasks are successfully conducted.
Identify and document skill enhancements/training needed based upon observation of actual performance versus documented site Standard Operating Procedures (SOPs).
Manage “as-is” information, inclusive of technical baseline documentation, SOPs, local procedures for security/onboarding, workload data (tickets), historical Service Level Requirement (SLR) performance and tools used to capture performance metrics.
Manages staff to conduct asset inventories, directing asset reconciliations, inventories, and configurations across all sites.
Manage staffing schedules, task assignments, and workload prioritization to ensure consistent operational coverage and efficiency.
Lead all local hiring, staffing, and onboarding efforts in coordination with program hiring practices and security clearance requirements.
Handle personnel management functions including conflict resolution, performance oversight, and team cohesion.
Manages and tracks shipment of replacement parts, repair equipment, test equipment, tools, and consumables.
Establish and maintain transparent and respectful working relationships with customer and Program Management leadership, and subordinates.
Track and coordinate response to service outages, disruptions, and escalations; facilitate real-time communication and resolution efforts with technical teams and stakeholders.
Supervise the day-to-day performance and task execution of network engineers, ISP/OSP technicians, and wireless technicians at the site.
Serve as a mentor to junior-level leadership personnel, providing them with opportunities to enhance project management skills.
Will be responsible for all Fiber Repairs relating to the Piers Connectivity Services Program at the designated location.
Support quality assurance and advanced troubleshooting efforts across fiber optic and connectivity systems, applying NAVSEA Standard 2042 knowledge where applicable.