Piercer, Mall of America

STUDS•Bloomington, MN

2d•Onsite

About The Position

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. Based in Bloomington, MN , the Piercer will report to the Studio Manager and will execute piercing services within the Mall of America studio in Bloomington, MN. You will be the ultimate ambassador of the brand by building and driving every aspect of the client’s experience in our Studio.

Requirements

1 year experience with needle piercing, experience working with both internally threaded and push-pin jewelry
Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
Must have availability to work on Saturday and Sunday, excluding approved unscheduled time away
Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
Must hold current Minnesota Body Art License
Must be able to stand for 8+ hour shifts
Must pierce a minimum 18 appointments a day
Must be able to visually inspect ear anatomy to execute advanced piercings
Must be able to deliver piercings with a steady hand
Must be able to lift 20 lbs
Must be able to handle chemicals safely
Driven, creative problem solver that consistently acts with integrity and speaks up
Owner’s mindset, with the ability to approach feedback and problems with a positive attitude
1 year experience with needle piercing, experience working with both internally threaded and push-pin jewelry
Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability.
Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO.
Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment.

Responsibilities

Embodies our performance-oriented culture by meeting and exceeding expectations and targets
Delivers a smooth piercing at a perpendicular angle with a gentle transition and has the ability to expertly troubleshoot in the procedure
Serves as a brand ambassador: educates clients on the unique Studs’ experience in the Piercing Room and Earbar™ through our selling cycle
Delivers confident, clear, and professional communication with clients during their entire Studs’ experience
Identifies and escalates client feedback to improve the overall client experience
Leverages Studs’ policies and resources in decision making
Balances analysis, experience, and integrity when making decisions for the overall business
Be well versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met
Shows consistent and detailed record keeping including all maintenance, sterilized inventory and tools
Aids in directive execution to successfully meet deadlines
Prioritizes Studio compliance and is accountable to standard operating procedures and company policy
Admits mistakes and is not afraid to escalate when help is needed
Lives out our Core Values
Shows consistency by providing best in class service to everyone in the Studio
Provides solutions-oriented feedback and is open-minded to receiving it

Benefits

Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
Voluntary Life Insurance
Health and Commuter Tax-Advantaged Accounts
401(k) Retirement Savings Plan
Paid Time Off and Paid Safe & Sick Leave Accruals
Paid Parental Leave
Paid Sabbatical After 4 Years of Service
Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!
Paid Safe & Sick Leave Accrual
FSA Health and Commuter Tax-Advantaged Accounts
401(k) Retirement Savings Plan
Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)