PICU HUC

Cincinnati Children's

1d•Onsite

About The Position

This position provides daily operational and administrative support for the Pediatric Intensive Care Unit (PICU) and outpatient services. The PICU HUC functions as a resource for clinical personnel regarding unit and outpatient operational issues, anticipating department needs and coordinating information systems, environmental, admitting, and clerical functions for patient areas within a medical center dedicated to the care of infants, children, and adolescents. Cincinnati Children's is recognized by U.S. News & World Report as a top 10 best Children's Hospital in the nation for more than 15 years, consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding, and recognized as one of America’s Best Large Employers (2025) and America’s Most Innovative Companies. The organization believes in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery, empowering teams with tools that help them work smarter and care better, including the responsible use of artificial intelligence.

Requirements

High school diploma or equivalent
No directly related experience

Responsibilities

Operates and maintains unit information systems to include-medical record integrity, forms management, timely response to faxes, printed material, mail, and accuracy of patient data, timely completion of admissions, discharges, transfers and short stay documentation.
Demonstrates fiscal responsibility and accountability with respect to patient charges/rental equipment, CCHMC charge capture procedures, and ensures that unit maintains a designated par level of clerical supplies.
Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees.
Maintains awareness of patient location and monitors traffic flow at the front desk and on the unit.
Assists with compliance of visitor policies and applying arm bands for parents/caregivers.
Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows-up to assure completion.
Collaborates with clinical, admitting, information systems and environmental services staff to coordinate efficient patient flow.
Identifies system problems and utilizes strategies for resolutions.
Responds to communication system/patient alarms and executes with a sense of urgency.
Reviews and revises staffing information.
Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction.
Interacts with parents/guardians to obtain non-clinical information as requested.
Ensures and reviews timeliness, accuracy, availability and security of information (i.e. HIPAA, Informed Consent, Advanced Directive for patients 18 or older) as defined by CCHMC's mission, applicable laws, and regulations.
Has in-depth knowledge of HIPAA standards and fosters application to clinical practice.
To provide daily operational/administrative support for the unit and outpatient services.
Functions as a resource for clinical personnel regarding unit and outpatient operational issues.
Anticipate needs for department and provides coordination of information systems, environmental, admitting and clerical functions for patient areas of a medical center dedicated to the care of infants, children and adolescents.