Pico Fitness Center Manager

KILLINGTON PICO SKI RESORT • Mendon, VT

17h • $50,000 - $55,000 • Onsite

About The Position

The Pico Fitness Center Manager oversees the daily operations of the fitness facility at Pico Mountain, ensuring safety, cleanliness, and services are met for staff and members. This role includes staff management, guest and member service management, and membership growth strategies.

Requirements

• Associate or bachelor’s degree in business and or fitness management, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Valid driver’s license
• Basic technical knowledge and skills related to exercise and nutrition programs, including human anatomy, weight training and weight loss methods, aerobic exercise methods, gym equipment, and the like.
• Good basic administrative skills.
• Good basic typing skills; some computer data entry experience desirable.
• Proficiency in scheduling, budgeting, and basic administration software like Microsoft office.
• Excellent communication and interpersonal skills
• Ability to converse clearly and comfortably with many different types of people, and to deal courteously and efficiently with both customers and other company personnel, including the ability to handle customer complaints effectively.
• Pool certification is required, whether employer provided training or coming in with VT certification.
• Work onsite at the fitness center facility with specialized equipment and indoor pool and saunas.
• Ability to work within moderate to high noise levels consistent with the health club environment.
• Indoor and outdoor work, including snow shoveling, pool maintenance, grounds
• Ability to work within these physical requirements: Walk 8-10 hours in a shift. Push / pull up to 30 lbs. Carry / lift up to 30 lbs. Cleaning of pool including scrubbing of tiles. Ability to enter a pool and swim.
• Strong written and verbal communication skills in English
• Flexible with scheduling around operational and department needs; ability to work long hours and cover extra shifts as needed
• Thrives in a fast-paced environment

Nice To Haves

• Advanced training in physical education or related field desirable.

Responsibilities

• Assist with training new and returning staff in areas of resort/area knowledge, product knowledge, and in the use of our point-of-sales (POS) system, RTP One.
• Continually develop each staff member's skills by observing their work and conducting transaction audits throughout the season. Perform one on one and perform seasonal evaluations.
• Improve the guest and employee experience by reviewing processes and collecting feedback from staff and guests to make recommendations for changes in policy/procedure as needed.
• Handle complex guest problems in a professional manner such that both the needs of the guest and resort are met.
• Complete other administrative duties assigned.
• Under the supervision of the Lodging Operations Manager, develop PFC budget and staffing models
• Plan, supervise and coordinate fitness center services, programs and facilities, including exercise programs, gym equipment, and the like.
• Monitor and maintain the pool and ensure chemical balance, cleanliness, and state requirements are met. Train staff.
• Confer regularly with staff to coordinate activities, assign and check work, resolve problems, and the like.
• Order and maintain an appropriate inventory of supplies for the fitness center.
• Supervise proper use and maintenance of center equipment/physical facilities, including general cleaning, equipment upkeep, minor painting, and the like.
• Ensure that all applicable health, safety, and security procedures are followed.
• Plan and carry out various marketing/promotion efforts aimed at increasing use of the fitness center.
• Confer regularly with team leaders and other company personnel to plan, coordinate and evaluate center services/activities, and exchange information.
• Track and monitor payroll, membership KPI’s and provide reporting as needed.
• Keep abreast of new developments in the field.
• Assist in special events and other lodge specific functions and tasks as needed.
• This position does require regular work at the front desk/reception.
• Participate regularly in various company management, staff and committee meetings, and weekly safety meetings.
• Always provide superior service to our guests (internal and external).
• Follow the resort etiquette guidelines, and Killington Hospitality Standards while interacting with the guests and respond to all guests in a courteous, efficient manner.
• Perform work with little or no supervision, work independently
• Being an active manager of the Lodging Team and Pico Mountain Team
• Perform other tasks as assigned.

Benefits

• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree