Pickleball Guest Services Associate

Jewish Community Center • Cherry Hill Township, NJ

75d

About The Position

The Pickleball Guest Services Associate is a part-time role and is key in ensuring a positive and seamless experience for our pickleball members and guests. As the face of the JCC’s outdoor pickleball program, you will be responsible for welcoming players, managing check-in and court reservations, addressing inquiries, and supporting the daily operations of our courts.

Requirements

• CPR, First Aid and AED certification or willingness to obtain
• Strong customer service and communication skills
• Friendly, professional demeanor with a passion for creating a positive member experience
• Ability to work independently and multitask in a dynamic environment
• Comfortable working outdoors in various weather conditions
• Prior experience in customer service, recreation, or sports environments preferred
• Enthusiasm for pickleball is a plus!
• Microsoft office suite and CRM experience preferred

Responsibilities

• Greet and check in members and guests upon arrival utilizing our CRM system
• Assist with court reservations and scheduling inquiries via our CRM system
• Provide accurate and helpful information about pickleball programming and facility usage
• Foster a welcoming and inclusive environment for all players
• Support the daily operations of the outdoor courts, including setup, breakdown, and cleanliness
• Monitor court usage and ensure adherence to facility policies and etiquette
• Ensure time limitations based on member category are communicated to our member base
• Act as a liaison between players and the Fitness & Wellness department, communicating feedback or concerns
• Troubleshoot and resolve member issues professionally and promptly
• Maintain a consistent presence during scheduled shifts, which may include mornings, evenings, or weekends
• Access CRM system to monitor and control reservations and bookings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees