Pickleball Concierge Associate
About The Position
The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community. The Concierge Desk Associate serves as the welcoming face of the JCC of Greater Columbus and the Andrew Ethan Stern Pickleball Complex. This role ensures an exceptional experience for members and guests by providing warm, attentive customer service, managing daily front-desk operations, and supporting the overall flow of the facility. Ideal candidates are reliable, professional, tech-savvy, and knowledgeable about—or eager to learn—pickleball.
Requirements
- Strong customer service skills with a positive, welcoming attitude.
- Comfortable using computers, mobile devices, apps, and reservation software.
- Knowledge of pickleball rules and culture, or willingness to learn quickly.
- Reliable, punctual, and able to multitask in a fast-paced environment.
- Professional communication and appearance.
Nice To Haves
- Point-of-sale experience preferred.
- Sales experience or comfort promoting programs is a plus.
Responsibilities
- Welcome members and guests with a friendly, professional demeanor.
- Handle check-ins, schedules, court reservations, and general facility questions.
- Provide information about JCC pickleball programs, leagues, lessons, and events.
- Address basic concerns with patience, courtesy, and efficiency.
- Operate the JCC’s reservation and facility-management systems.
- Assist members with the MY J App or website for bookings and program information.
- Troubleshoot simple app or device concerns as needed.
- Process payments for memberships, drop-ins, lessons, retail items, and events.
- Share information about membership options, clinics, merchandise, and other JCC services.
- Support basic retail tasks, including inventory and product presentation.
- Maintain an organized, welcoming concierge desk area.
- Communicate effectively with coaches, instructors, program staff, and management.
- Assist with monitoring facility activity to support a smooth and safe environment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
